Business Systems Analyst

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Business Systems Analyst We are seeking a Business Systems Analyst to support our Billing Systems and broader Order-to-Cash (O2C) operations. This role will work closely with the Billing Operations, Finance, and Business Systems teams to support and improve systems that manage Contracts, Orders, Billing, and Invoicing across subscription and usage-based revenue models. The ideal candidate has strong analytical skills, good understanding of Lead-to-Cash processes, and hands-on experience with data querying and reporting tools. This role will play an important part in troubleshooting business issues, analyzing data, improving operational processes, and supporting system enhancements and projects within the Order-to-Cash ecosystem. This is an excellent opportunity for someone with ~5-7 years of experience who is comfortable operating at the intersection of finance operations, systems, and data analysis. What You'll Do: Provide day-to-day support for billing and invoicing systems, ensuring accurate and timely invoice generation Troubleshoot billing and invoicing issues across subscription and usage-based billing models Work closely with billing operations to resolve discrepancies related to contracts, pricing, usage, and invoicing Investigate and resolve data issues impacting billing accuracy Support operational processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle Assist with issue resolution across Billing Operations, Finance, and Business Systems teams Analyze system workflows and identify opportunities to improve process efficiency and data quality Perform root cause analysis on billing discrepancies and operational issues What We're Looking For: Required Qualifications ~5-7 years of experience in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions Must have good understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing Must have experience querying and analyzing data using BigQuery, SQL tools, or similar platforms Strong analytical and problem-solving abilities with attention to detail Excellent communication skills and ability to collaborate across teams Experience using Google Workspace tools (Sheets, Docs, etc.) Preferred Qualifications Experience with NetSuite ERP Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria) Familiarity with Salesforce or CRM systems Experience with Looker or other BI / analytics platforms Exposure to system integrations, automation, or API-driven workflows Experience supporting projects within Order-to-Cash or Finance Systems environments Interest in leveraging AI and automation to solve business and operational problems We’ll be super impressed if you have experience in any of these: LogiSense Billing Platform Implementation Salesforce CPQ, CLM experience BigQuery, Looker Reporting, SQL Workato Integrations Hands on experience AI Automation in Billing/Revenue Space hands on experience Work Hours: This position will require you to be available during core business hours as well as an on call rotation. Work Location(s) & Travel Requirements: This position is open to the following preferred office locations: India, Pune Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. Salary: Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change. Why Fastly? We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.