Engineering Manager, Infrastructure Team

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Become an Engineering Manager at Bloomreach and lead our Infrastructure team as a core foundation for product engineering. In this role, you will own the platform capabilities that power personalization across our clients’ websites and mobile apps, enabling fast experimentation and multi-variant testing at scale. You will lead the team responsible for our core infrastructure stack - Google Cloud Platform (GCP), databases, observability platform, and Kubernetes, and partner closely with Product, Security, and application engineering teams to ensure our platform is reliable, scalable, secure, cost-efficient, and developer-friendly. Your leadership and strategic direction will impact hundreds of millions of end customers across diverse e-commerce verticals. This is a full-time role based in one of our Central European offices (Bratislava, Brno, Prague) or remote. What You’ll Do Lead and grow a high-performing Infrastructure Engineering team (hiring, mentoring, performance, career development). Organize team activities and delivery rhythm - lead standups, sprint planning, backlog refinement, retrospectives, and other rituals that keep the team aligned, unblock work early, and continuously improve how we operate. Own infrastructure strategy and execution across: GCP services and cloud architecture Kubernetes platform operations and evolution Database reliability, performance, and lifecycle management Observability platform (metrics, logs, traces, alerting, dashboards) Act as a foundation team leader for application teams by providing: cloud architecture expertise and consultation, shared infrastructure standards and best practices, reusable platform tooling and self-service capabilities. Drive reliability and operational excellence through SLOs/SLIs, incident management, postmortems, and automation. Establish strong partnership with product and application engineering teams to improve developer experience and delivery speed. Collaborate with Security and Compliance teams to enforce best practices for access control, data protection, and auditability. Own infrastructure financial governance, including: cost monitoring and visibility across cloud resources, cost optimization initiatives and accountability with engineering teams. Key Responsibilities by Domain GCP Define and maintain cloud architecture standards, IAM model, and network/security guardrails. Improve scalability, resilience, and cost efficiency of GCP-based services. Implement cloud cost monitoring practices (tagging, allocation, dashboards, anomaly detection). Kubernetes Platform Own Kubernetes cluster strategy, upgrades, policy enforcement, and platform reliability. Standardize deployment patterns and improve CI/CD integration for application teams. Databases Ensure availability, performance, backup/restore, and disaster recovery for production databases. Guide database capacity planning, migration strategies, and operational best practices. Observability Build and maintain a unified observability stack for logs, metrics, traces, and alerting. Ensure teams can detect, troubleshoot, and resolve incidents quickly with actionable telemetry. Foundation Enablement Provide expert guidance and platform tooling that enables application teams to operate effectively on cloud infrastructure. Promote infrastructure best practices through documentation, training, and hands-on support. What We’re Looking For 5+ years in software/platform/infrastructure engineering, with 2+ years in people leadership. Proven experience managing infrastructure teams in cloud-native environments. Strong hands-on understanding of: GCP services (compute, networking, IAM, storage, monitoring), Kubernetes in production, database operations (SQL/NoSQL, replication, backup/DR, tuning), observability tooling and SRE practices. Experience building foundation/platform capabilities for multiple engineering teams. Experience with cloud cost monitoring, budget ownership, and cost optimization at scale. Strong communication and stakeholder management skills across technical and non-technical audiences. Ability to set strategy while remaining pragmatic and execution-focused. Nice to Have Experience with Infrastructure as Code (Terraform) and policy-as-code. Experience with service mesh, platform APIs, or internal developer platforms. Familiarity with SOC2/ISO27001/GDPR-related infrastructure controls. Experience supporting multi-region or global-scale systems. Success in This Role First 30 days: Understand architecture, team dynamics, and reliability/cost baseline; establish team operating cadence. First 90 days: Deliver improvements in platform reliability and observability coverage; introduce clear cloud cost visibility and ownership. First 180 days: Improve reliability and deployment efficiency metrics, reduce operational toil, and achieve measurable infrastructure cost optimization. #LI-KP1 More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote