Head of People

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/. We're hiring our first dedicated People leader. Someone who can own several sub functions: people ops, HR, perf / comp, recruiting and culture as we scale. Player-coach role - you are capable of being the super IC that builds the function and processes not just a team builder. What You'll Do - There are three levels. 1) Don’t be afraid of the grunt work. 2) Process build process build process build. 3) own the strategic vision and tackle the unknown unknowns. - Understand and own the vision for the company and be an active voice in pushing the company forward. People and HR should not be viewed as an obstruction in the company, but as an enabler for the company. - Own People Ops. Pick and run the HRIS, equity admin, broker, and immigration counsel. Own onboarding (30/60/90), offboarding, payroll, benefits, compliance, etc. Answer how we scale as a company for the next 10x employees. - Own performance and comp. From the nuts and bolts (comp bands, review cycles, PIPing etc) to enabling people to be their best selves (manager coaching, promos). - Nurture the culture. Be the bellwether when culture diverges from our core values. Be the embodiment of Sprint the Marathon, Happy Grinder, Product Fluency, and Win as a Team. - Act as Head of Recruiting. Maintain the headcount plan and close the gap between the plan and actuals. What You've Done - Been an active player in scaling People somewhere from 50 → 500 employees - Bonus: Non traditional background outside of HR to build an understanding on how to drive a company forward. - Lived through real performance and employee-relations calls - PIPs, terminations, layoffs - and can speak to what you learned - Been through the mud and done the schlep work Why Join Pylon - First dedicated People hire - define what the function looks like here from day one - Direct partnership with the founders on org design and leadership decisions - Build a high-bar, in-person culture in SF, not a remote-first People function This Role Might NOT Be For You If - You want to manage a team without doing the work yourself - for the first 12+ months you are the team, including running payroll and closing offers - You can’t connect how your role fits into the broader org - You are looking for an established function with playbooks to operate - we are building it, which is exciting but messy - You think People is mostly programs and culture - at our stage it is mostly recruiting and the comp / performance machinery underneath - You want remote or hybrid Our perks 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend More about Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 100+ and growing!