Customer Relations Associate

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Job Description The Customer Relations Associate is responsible for driving customer engagement, business adoption and long-term value creation for Payoneer’s customers. This role combines customer success, account management, and sales execution, working closely with internal teams to deliver business growth while ensuring excellent customer experience. Role Responsibility: Drive customer growth and adoption Own customer lifecycle management Execute customer development strategy Deliver sales and performance targets Lead and coordinate projects Enhance customer experience Identify insights and drive improvements CRM and reporting management Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient For this role you are also: Customer centric with problem solving mindset Self-motivated to reach resolution, proactive and willing to take ownership Great communication skills Attention to details Qualification requirement: Bachelor’s degree or above and English CET-4 2+ years experience in sales, customer success, or account management Strong understanding of sales planning, customer engagement, and pipeline management Excellent communication, negotiation, and presentation skills Strong analytical skills with sensitivity to market trends and customer needs Good command of English and proficiency in Microsoft Office tools Experience in cross-border e-commerce, fintech, or payments industry is a plus The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.