Lead Program Manager, Business Process Transformation

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We’re looking for a strategic operator and program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity. In this role, you will help shape how Reddit scales. You will own ambiguous, high-impact opportunities, turn them into clear recommendations, and lead the work from idea to execution. The right candidate brings strong judgment, a clear point of view on how Reddit should evolve its operations, and the ability to work across teams to drive change. This is a high-visibility role at the center of the Global Sales Organization’s operational excellence strategy, focused on building the systems and processes that maximize customer-facing time and create a seamless experience for Reddit advertisers. Location: Hybrid. Chicago, IL; New York, NY; San Francisco, CA; Los Angeles, CA Responsibilities: Diagnose and prioritize business problems: Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates. Decipher stakeholder feedback: Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements. Design scalable processes and operating models: Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience. Develop policies and governance frameworks: Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve. Develop recommendations and decision-ready materials: Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment. Drive cross-functional alignment: Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution. Lead implementation and champion change: Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward. Measure impact and continuously improve: Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity. Required Qualifications: 7+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related field. Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans. Strong strategic thinking and analytical problem-solving skills, with the ability to diagnose root causes and evaluate tradeoffs. Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience. Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment. Experience leading change across cross-functional teams, from initial problem framing through implementation and adoption. Ability to balance strategic thinking with hands-on execution; this role requires an owner, not a coordinator. Preferred Qualifications: Experience in digital advertising. Experience working in fast-moving, resource-constrained environments where judgment, prioritization, and initiative are critical. Familiarity with sales tools and technology that improve seller efficiency and productivity, including workflow automation and AI-enabled ways of working. Background in consulting, strategy, or transformation roles, ideally with experience operating in-house after consulting. Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k with Employer Match Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $154,700—$252,000 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.