Job Description
Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.
We're seeking a Hardware Technician to manage and maintain our teleoperation hardware systems, including VR/AR headsets, teleoperation equipment, and laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need.
You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our teleoperation infrastructure.
Responsibilities:
Set up, configure, and maintain VR/AR headsets and teleoperation equipment
Install, image, and configure laptops and workstations for the Pilot team
Troubleshoot hardware and network connectivity, performance, and calibration issues
Perform routine maintenance and calibration on teleoperation systems
Configure and manage network infrastructure, including switches, access points, and routers
Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect teleoperation sessions
Create and maintain documentation, setup guides, and troubleshooting procedures
Requirements:
2+ years of experience in hardware support, IT technician, or similar technical role
Hands-on experience with VR/AR headset setup and maintenance
Strong troubleshooting skills for hardware, connectivity, and system configuration issues
Experience with laptop/PC imaging, configuration, and deployment
Familiarity with basic electronics, cable management, and equipment calibration
Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)
Excellent documentation and communication skills
Ability to lift equipment up to 30 lbs and work in a lab environment
Detail-oriented with strong organizational skills
Bonus Qualifications:
Experience in robotics, manufacturing, or automation environments
Familiarity with ROS (Robot Operating System) or robotics platforms
Background in motion capture or VR/AR gaming systems
Basic scripting skills (Python, Bash)
Associate degree or certification in electronics, IT, or related field
The US base salary range for this full-time position is between $85,000 - $110,000 annually.
The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.