Senior Lead, Product Operations

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. About the Role BILL is transforming how we build Product, and we need a strategic Product Operations leader to architect our next-generation execution engine. You will define how our Product teams plan, build and deliver exceptional software. You will embed AI into our workflows, strengthen cross-functional alignment and create a foundation that helps teams succeed in a modern AI-centric product development environment. Your work will accelerate innovation, elevate product quality and ensure we deliver with clarity, speed and consistency. What you’ll focus on: Define and Evolve the Product & Design Operating Model Architect the next-generation operating model for Product, Design and Product Marketing including standards, rhythms and frameworks that enable predictable and high-quality delivery Govern and continuously improve the Product Development Lifecycle (PDLC), ensuring consistency from problem framing to launch Drive AI-Enabled Operational Excellence Introduce and scale AI-assisted processes that streamline execution, enhance decision quality and automate manual workflows Identify opportunities for automation across the PDLC to improve velocity and baseline product health Improve Execution, Visibility and Speed Partner with Engineering to ensure rapid delivery without compromising quality Lead critical cross-functional forums such as quarterly planning, execution reviews and Product Experience Reviews to drive alignment and resolve risks early Establish Tools, Insights and Single Sources of Truth Drive adoption and effective use of Productboard, Figma and other operational tools to create clarity across teams Build scalable systems for roadmap visibility, dependency management and data-driven decision making What We’re Looking For 10+ years of experience in product operations, product management, or related operating roles at scaling SaaS companies. Deep product expertise to effectively enable product leaders and drive decision-making Demonstrated experience building AI-native workflows end-to-end and prototyping with tools like Claude to automate manual operational lift, synthesize qualitative data, and accelerate service design. Demonstrated success building operating models, PDLC frameworks, or governance systems in a software environment Experience leading complex cross-functional initiatives and influencing senior stakeholders across Product, Design, Engineering and Operations Strong fluency in tools such as Productboard and Figma; experience driving tool adoption at scale is a plus Exceptional communication, systems thinking, and strategic judgment A strong bias toward adaptability, action, clarity, and continuous improvement and an enthusiasm for AI-enabled ways of working Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $187,600—$234,500 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $168,800—$211,100 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $159,500—$199,300 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.