Strategy & Operations, Director

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL’s Strategy & Operations team as a Director, where you will partner with our Product organization to develop product strategy and ensure efficient execution of highest priority initiatives. This role will work closely with leadership of our Product organization, but will collaborate deeply with broader functions across BILL, including Engineering, Go-to-Market, Finance, and Data Analytics organizations to drive strong connective tissue between corporate priorities and day-to-day execution. While the role is an individual contributor position, will lead work strategic work across Product and cross-functional teams and influence at the senior leadership level. The ideal candidate has strong business intuition, the ability to leverage a strategy toolkit to assess opportunities, exceptional organization and project management skills, and can effortlessly build relationships to influence and support stakeholders. Additionally, this work will contribute heavily to the ongoing development and execution of BILL’s AI vision, focused on unlocking market-leading value creation via agentic automation for our SMB customers and Accountant clients. Responsibilities: Lead the development and ongoing refinement of product strategy, ensuring tight alignment with BILL’s corporate priorities and long-term vision. Drive the operating rhythm for the Product Organization (e.g., OKRs, business reviews, planning cycles), creating clarity on goals, progress, and trade-offs. Lead comprehensive planning processes for the Software BU, ensuring alignment with long-term priorities while adapting to changing market and company conditions. Maintain a quarterly, annual / 18 month roadmap. Structure and execute complex, cross-functional strategic initiatives—from problem definition through recommendation, implementation, and post-mortem learning. Analyze business, product, and customer data to generate insights, build robust models, and translate findings into clear recommendations for senior leaders. Craft executive-ready presentations and narratives that communicate strategy, performance, and key decisions to Product leadership and cross-functional stakeholders. Partner with Product, Engineering, GTM, and Finance to translate strategy into roadmaps, KPIs, and resourcing plans that enable efficient, high-impact execution. Advocate for data-driven decision-making across the organization, establishing robust frameworks for evaluating trade-offs and impact Serve as a visible leader and thought partner—creating structure for complex challenges and accelerating high-visibility initiatives We’d love to chat if you have: 10+ years of experience, with direct expertise in both Strategy Consulting and at a company in a Product-related role (Strategy, Product Management, Business Operations, etc.); ideal candidate has 3+ years of direct experience working at a SaaS company Robust experience partnering closely with Product and Engineering leaders to shape strategy and drive cross-functional execution Deep familiarity with GenAI software offerings and experience scaling AI initiatives within software businesses Demonstrated experience driving high-impact, strategic initiatives and influencing senior stakeholders through data-driven recommendations Robust experience partnering closely with Product and Engineering leaders to shape strategy and drive cross-functional execution Exceptional analytical and problem-solving skills, including comfort working with data to build models, size opportunities, and inform trade-off decisions Outstanding communication and influence skills, with a track record of creating executive-level materials and aligning senior stakeholders without formal authority. Ability to operate at both strategic and hands-on levels, thriving in ambiguity, driving structure, and proactively moving work from idea to impact. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $219,300—$274,200 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $197,400—$246,800 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $186,400—$233,100 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.