HR Infrastructure & Operations Manager

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. The Role Overview PagerDuty is looking for a forward-thinking, AI-fluent HR Infrastructure & Operations Manager to revolutionize our people operations. Sitting at the hyper-strategic intersection of HR technology, automation, and global workforce planning, you will architect and scale the foundational systems that power our global talent footprint. While your initial priorities will anchor on driving our Recruiting Technology Ecosystem and Augmented Workforce Program, your broader mandate will be to continuously iterate, design, and optimize our overarching HR processes and infrastructure to dynamically support the evolving needs of the business. If you are a builder who loves breaking down operational silos, architecting intelligent workflows with cutting-edge AI tools, and driving organization-wide impact, this is your next big challenge. Why This Role is Exciting Architect Intelligent Solutions: Act as the technical mastermind behind our HR tech, balancing advanced automation with seamless user experiences. Drive AI Fluency: Lead the charge in building AI agents and workflows that eliminate manual friction and unlock predictive insights. Navigate & Influence: Serve as a trusted advisor to senior leadership across Talent Acquisition, Legal, Finance, and Procurement to align compliance with rapid business growth. Global Impact: Deliver measurable business outcomes that directly influence company-wide operational efficiency and transform how multiple departments operate. Key Responsibilities & FY27 Priorities: 1. Pioneer the Augmented Workforce Program Build from Scratch: Design and launch PagerDuty’s comprehensive global augmented workforce program (EOR, contractors, and interns). Automate Compliance & Operations: Deploy AI-powered tools and agents to streamline the worker lifecycle from requisition to offboarding, automating compliance checks and manager recommendations. Elevate the Experience: Create a high-engagement, highly automated onboarding and offboarding lifecycle tailored specifically to augmented talent. 2. Optimize Recruiting Tech & Process Excellence Supercharge the ATS: Audit and reconfigure our core ATS (Greenhouse) to establish frictionless, standardized global workflows. Maximize Platform ROI: Audit the broader tech stack (scheduling, assessments, background checks) to eliminate configuration bloat and maximize interoperability. Unleash Predictive Analytics: Centralize fragmented talent data into high-velocity, machine-learning-driven dashboards to forecast pipeline bottlenecks and measure true operational business impact. What You Bring to the Team Basic Qualifications: 7+ years of progressive experience in Recruiting or HR Operations with a deep focus on the employee lifecycle. HR Tech Mastery: Direct hands-on experience configuring and managing enterprise tools like Workday and Greenhouse. Program Builder Core: Proven track record of launching compliance-heavy programs from the ground up, including global EOR and contingent workforce management. Data & Project Champion: Exceptional project management skills paired with a data-driven mindset capable of translating complex metrics into strategic execution. Preferred Qualifications: AI & Integration Savvy: Experience working with integration platforms (Zapier, Workato, custom APIs) and a passion for building no-code/low-code AI agents or implementing solutions using tools like Gemini, Claude, or ChatGPT. Tech Sector Native: Experience thriving in a fast-paced, high-growth technology environment. Advanced Analytics: Data analysis proficiency (SQL) and a solid grasp of how machine learning optimizes HR infrastructure. The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.