Renewals Manager

Job Title: Renewals Manager Location: Guadalajara, MX, Remote Mexico Remote - This is a remote position, which may require the ability to occasionally be onsite in our Guadalajara, Mexico office as needed. Candidates must be based in Guadalajara. ABOUT THE COMPANY: Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY: At Salesloft, our Renewals Manager are pivotal to our company’s success. You will be a key member of our team focused on supporting renewal tasks and ensure timely and quality processing of our customer renewal needs. On a day-to-day basis, you will be responsible for partnering with Customer Success Managers to educate our customers about the power of Salesloft, assess customer health, and renew customer partnership agreements. You must be able to accurately forecast revenue risk in your book of business while crafting creative and compelling commercial agreement options. Thriving in this role requires keeping up with industry trends, the competitive landscape, and our customers’ needs.. On a day-to-day basis, you will work alongside the renewals team to: Calculate contract values and structure quotes Ensure all information is properly entered into Salesforce. Proactively prep the renewals specialist with information needed leading into a renewal: current terms, elements to address, health score, account summary, etc. ensuring data accuracy and timely entry. Evaluate patterns and trends in renewal data Interact with customers via email to support contract negotiations In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to partner with customers to align their sales engagement goals to Salesloft’s revolutionary software that is changing the way sellers sell. You will have an opportunity to make a difference. WHAT WE’RE LOOKING FOR: We are seeking a data driven results-oriented and motivated individual who thrives in a high volume and fast paced environment. Specifically, you will play a pivotal role in helping us scale our renewals approach, by assisting the Renewals Team in account renewals starting early in the customer life cycle and ensuring customers are transitioning through pivotal points to build momentum and value leading up to the renewal. Success in this role requires a high level of organization and coordination with the broader Renewals team in working hand in hand to achieve the departmental goal. This role will include backend deal desk related support with quote creation and contract processing and ensuring timely processing of our customer renewals. This position will also perform administrative duties as required. If you’re passionate about innovation, growth, and serving customers and thrive in a fast-paced, developmental environment, then becoming a Renewals Manager is the career path for you! THE TEAM: Our Renewals team is a critical part of Salesloft’s Customer Success department who are all aligned on one vision and mission: Vision: Every seller is loved by the buyers they serve (#saleslove) Mission: Equip companies to maximize revenue by creating a fantastic buying experience As an integral part of the Success team, the Renewals team consists of results-oriented SaaS sales professionals with a strong customer focus and a desire to win. The RMs on our team share a few common traits: they are self-motivated, ambitious, and passionate about driving customer outcomes. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. THE SKILL SET: 2 years of customer support or sales experience at a software company [SaaS model], ideally with an emphasis on renewals. Experience with Salesforce is a huge plus, Salesloft is a big bonus. Self-starter with excellent organizational, administrative and interpersonal skills Ability to work on strict and short deadlines, able to set priorities and deal effectively with shifting priorities Advanced Excel knowledge preferred Ability to work independently and as part of a team in a fast-paced environment. Excellent written and verbal communication skills. At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings. We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law. If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us! #LI-Remote Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.