Strategic Account Manager

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Mission This individual will manage a select portfolio of high-value, complex enterprise accounts, including both existing customers and new logos. They will build meaningful executive relationships, develop and execute strategic account plans, and drive ARR growth by expanding product adoption and delivering exceptional customer value. The Strategic AE must excel at navigating multi-stakeholder environments, managing complex sales cycles, and leveraging internal and external resources to achieve measurable success. Required Competencies Vision with Action: Balancing strategic thinking with decisive execution is foundational for an Amplitude Strat AE. It ensures they can turn bold ideas into measurable outcomes while maintaining momentum and overcoming roadblocks. This trait drives both long-term strategy and immediate results. Quiet Confidence & Executive Presence: Leads impactful conversations across all organizational levels, from C-level executives to practitioners. Demonstrates the ability to listen actively, challenge viewpoints constructively, and influence decisions with confidence. Ownership: Takes responsibility for driving outcomes and aligning resources, ensures accountability and consistently delivers results. Earns Trust: Builds trust-based relationships with customers, internal teams, and third-party stakeholders by consistently delivering value and prioritizing customer needs in every decision. Curiosity: Stays ahead of industry trends and competitors while mastering Amplitude's products to position solutions effectively within accounts. Leverages curiosity to drive deeper customer engagement, uncover valuable insights, and tailor solutions that address critical business needs—often understanding customer challenges and goals better than the customers themselves. High Standards: Maintains a relentless commitment to excellence in every aspect of the role—from building executive relationships to driving revenue growth—ensuring credibility and trust with customers and internal teams. Tenacity & Resilience: Demonstrates persistence in navigating complex sales cycles, overcoming challenges, and maintaining focus on long-term goals. Innovate and Simplify: Transforms complex ideas into clear, compelling concepts that resonate with diverse audiences. Facilitates effective storytelling and impactful communication by aligning messages with customer values and business objectives. Sales Execution Skills: Consultative Selling: Excels at identifying customer pain points and tailoring solutions that address critical business challenges by working backward from customers business requirements. Negotiation & Closing: Demonstrates expertise in managing contract negotiations to secure mutually beneficial agreements that foster long-term partnerships. Forecasting & Pipeline Management: Proven ability to manage pipelines effectively while maintaining accurate forecasts. Operational Excellence: Organization & Prioritization: Efficiently manages time, tasks, and resources to achieve goals while maintaining focus on high-impact activities. Follow-Up & Accountability: Ensures timely follow-through on commitments to customers and internal teams while maintaining accountability for results. Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans Flexible time off, ​p​aid holidays, and more Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) Employee Stock Purchase Program​ (ESPP)​ Other fun facts about Amplitude: We were recognized in the Newsweek Excellence Index 2024. Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2. We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™ We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.