Program Manager - Operations

About JazzX AI: Vision: Enterprises operating on institutional intelligence—governed, self-improving, and scalable beyond individual expertise. JazzX AI is defining the future of enterprise work—by building AI-native digital workers that actually get the job done. We believe enterprises don't scale expertise—they lose it. Knowledge stays trapped in individuals, judgment gets applied inconsistently, and the best talent spends time on work that should run itself. We're changing that. JazzX AI transforms messy enterprise reality into institutional intelligence: governed digital workers that capture expert judgment, make every decision explainable, and continuously improve through real-world execution. The result is faster decisions, higher-quality outcomes, and reliable execution at scale—in domains where getting it wrong isn't an option. We're starting with lending and due-diligence workflows—complex, regulated, high-stakes. From here, we're building the backbone for enterprise intelligence across industries. This is early-stage, hard, and consequential work. If you want to be part of bringing AI systems to market that actually run in production, handle real complexity, and deliver real outcomes—not demos, not chatbots—JazzX AI is the place. Headquartered in Los Altos, CA. Backed by SAIGroup. About SAIGroup : SAIGroup a private investment firm that has committed $1B to build and scale next-generation, AI-powered enterprise software companies. SAIGroup’s portfolio serves 2,000+ global enterprise customers, generates nearly $800M in annual revenue, and employs 4,000+ people worldwide — providing JazzX AI with long-term capital, deep operating expertise, and access to real-world enterprise scale from day one. Learn more about JazzX AI:Website: https://jazzx.aiLinkedIn: https://www.linkedin.com/company/jazzx-ai Learn more about SAIGroup:Website: https://saigroup.ai Role Overview We are looking for an experienced Program Manager (L5) to lead large-scale, cross-functional engineering programs that are critical to business outcomes. This role requires strong technical acumen, exceptional execution skills, and the ability to influence senior stakeholders across Engineering, Product, Architecture, QA, Security, and Operations. As an L5 Program Manager, you will own end-to-end delivery of complex initiatives, drive operational rigor, manage dependencies, mitigate risks, and ensure predictable, high-quality execution across multiple teams. Key Responsibilities Program & Delivery Management Own end-to-end program execution for complex engineering initiatives spanning multiple teams and systems Define program scope, goals, milestones, timelines, and success metrics Drive execution discipline using Agile / Hybrid delivery models Track and report progress, risks, dependencies, and trade-offs to leadership Ensure on-time delivery with high quality and minimal operational risk Technical & Engineering Collaboration Partner closely with Engineering Managers, Tech Leads, Architects, and Product Managers Translate high-level business goals into clear technical execution plans Understand system architecture, APIs, dependencies, and non-functional requirements (scalability, reliability, security) Drive technical discussions related to sequencing, dependencies, and feasibility (without owning design) Cross-Functional Leadership Act as the single point of accountability for program outcomes Align stakeholders across Product, Engineering, QA, SRE, Security, Compliance, and Support Resolve conflicts, unblock teams, and escalate effectively when required Influence without authority at senior levels Risk, Dependency & Change Management Identify and proactively manage program risks, technical debt, and delivery bottlenecks Manage complex inter-team and cross-org dependencies Drive mitigation plans and contingency strategies Manage scope changes and ensure alignment with business priorities Operational Excellence & Process Improvement Establish and improve program management best practices Drive consistency in planning, execution, and reporting across engineering teams Create and maintain dashboards, documentation, and communication artifacts Contribute to improving delivery predictability, velocity, and quality at scale Communication & Stakeholder Management Provide clear, concise, and data-driven updates to senior leadership Facilitate executive reviews, program checkpoints, and retrospectives Ensure transparency across timelines, risks, and outcomes Required Qualifications Experience 8–12+ years of experience in Program / Technical Program Management 5+ years managing complex engineering programs at scale Experience working in product-led or SaaS engineering organizations Proven track record of delivering multi-team, multi-quarter initiatives Technical Skills Strong understanding of software development lifecycle (SDLC) Hands-on experience with Agile / Scrum / Kanban methodologies Ability to understand system architecture, APIs, cloud services, and engineering trade-offs Experience working with distributed / global engineering teams Program Management Skills Expert in planning, dependency management, risk mitigation, and execution Strong analytical and problem-solving skills Excellent documentation and communication skills Comfortable managing ambiguity and changing priorities Preferred Qualifications Engineering background or prior experience as a developer / QA / architect Experience with cloud platforms, platform engineering, or infrastructure programs Exposure to DevOps, SRE, security, or compliance-driven programs Experience driving programs across multiple business units or products Why Join JazzX AI: What draws people to JazzX AI is the opportunity to build something truly foundational. We are at the beginning of a new era — one where enterprise systems will no longer be static tools, but dynamic collaborators that learn, reason, and evolve alongside the people who use them. At JazzX AI, you’ll help build a platform that redefines how work happens in the AGI era. JazzX AI brings together vision, deep technology, and purpose. This is not about experimenting with AI features; it’s about turning the promise of AGI into practical, auditable, and human-aligned systems that enterprises can trust and rely on at scale. The work here directly impacts productivity, efficiency, and decision-making in complex, real-world environments. If you’re motivated by building systems that matter — systems that combine intelligence with responsibility — JazzX AI offers the chance to do that work at a deeper level, with real ownership and lasting impact.