Sales Manager

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. COMPANY - Series B, $51M raised - Backed by a16z, BCV, General Catalyst, Y Combinator - 100+ employees - Offices in San Francisco and New York City THE ROLE - Manage and coach a team of 6-10 Account Executives - Help build, document, and scale our sales playbooks (commercial and upmarket) - Drive consistent execution across inbound and outbound motions - Partner closely with leadership to refine segmentation, quotas, and process - Lead deal reviews, pipeline inspection, forecasting, and performance management - Recruit AEs WHY NOW We’ve built a strong AE bench and proven PMF. The next phase is scaling managers and process — this role helps turn what works today into a repeatable, high-performing sales org. REQUIREMENTS - 2+ years managing SaaS AEs - Experience scaling a team beyond the “early reps” phase - Strong coaching instincts and operational rigor - Comfortable operating in ambiguity and building process from scratch - Based in SF or NYC and willing to work in-person NICE TO HAVES - Experience managing teams selling $10k–$100k+ ARR deals - Experience in competitive, incumbent-heavy markets - Familiarity with AI-driven or technical products SALES STACK - Salesforce - Scratchpad - Salesbricks BENEFITS 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend