Customer Solutions Specialist

About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY EarnIn is seeking a Customer Solutions Specialist to lead the end-to-end implementation of new payroll bureau clients licensing the EarnIn Payroll product suite. This role owns the full implementation lifecycle from initial system configuration through data migration, training, and go-live support and acts as a trusted advisor to bureau partners throughout their onboarding and beyond. The ideal candidate is highly detail-oriented, has deep payroll/HCM domain expertise, and can manage complex, multi-stakeholder projects from kickoff to completion. This is a remote position offering the opportunity to create meaningful impact in a dynamic, fast-paced fintech environment. The US base salary range for this full-time position is $86,000-$106,000, plus equity and benefits. Our salary ranges are determined by role, level, and location. WHAT YOU'LL DO Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live. Configure the EarnIn Payroll platform to meet each bureau’s specific business rules, workflows, and client requirements. Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy. Deliver training programs and documentation for bureau administrators and end users. Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization. Own project plans, timelines, and status communication across internal teams and bureau stakeholders. Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution. Partner with the Customer Experience and Product teams to escalate and resolve configuration gaps or product issues identified during implementation. Conduct post-go-live support and health checks to ensure a smooth transition to the Support team. Maintain detailed, accurate implementation documentation for every account. Create and contribute to onboarding processes, documentation and ongoing customer operations WHAT WE'RE LOOKING FOR 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting. Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms. Strong understanding of payroll processes, tax compliance, and payroll data structures (earnings, deductions, garnishments, etc.). Experience with payroll data migration, including data mapping and validation. Excellent project management skills, with the ability to manage multiple concurrent implementations. Highly detail-oriented with strong analytical and problem-solving skills. Excellent written and verbal communication skills; comfortable presenting to and training external stakeholders. Ability to work cross-functionally with Product, Engineering, and Customer Success teams. Payroll or HR certification or equivalent professional credential preferred. Experience with payroll bureau, PEO, or multi-client payroll service business models preferred. Experience with the following software/ companies: Millenium, PayEntry, Proliant, iSolved, Asure, Apex, Execupay preferred. #LI-Remote A Note on AI in the Hiring Process: EarnIn may use Artificial Intelligence (AI)-powered tools during the hiring process, including tools that generate summaries or notes for interviewers, review resumes, assist with scheduling, or help identify themes across candidate responses and profiles for a given role. Final hiring decisions are made by human interviewers and hiring managers. If you have any concerns about the use of AI in our hiring process, please connect with your recruiter. With your consent, EarnIn may use AI tools to help transcribe or summarize interviews. Recordings are treated as confidential candidate data and are accessible only to authorized hiring personnel. Declining to be recorded will not negatively affect your candidacy or evaluation. At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.