Job Description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Quality Assurance Analyst to join our ever-evolving Enterprise Operations Team and help us unleash the potential of every business.
What you’ll own
We are seeking a detail-oriented Salesforce QA Analyst to join our Enterprise Operations team, supporting the enterprise-wide implementation and optimisation of Salesforce across Enterprise (LOB). This role is responsible for ensuring the quality, reliability, and performance of Salesforce solutions through comprehensive testing and quality assurance practices across the platform.
You will work closely with business analysts, product owners, developers, administrators, architects, release managers, and business stakeholders to validate that Salesforce solutions meet business requirements and deliver a seamless user experience. You will play a key role in maintaining quality standards throughout the software delivery lifecycle while supporting continuous improvement across the Salesforce ecosystem.
Design, plan, and execute functional, integration, regression, and end-to-end testing across Salesforce solutions and releases.
Validate business requirements, user stories, and acceptance criteria, ensuring solutions meet expected business outcomes.
Create and maintain test plans, test cases, test scripts, test data, and test evidence in accordance with enterprise standards.
Support Agile delivery teams operating within Scrum, Kanban, and SAFe Agile frameworks.
Execute testing activities across Salesforce capabilities including Sales Cloud, Service Cloud, Experience Cloud, Agentforce, and Data Cloud.
Identify, document, prioritise, and track defects through to resolution using JIRA and associated tooling.
Collaborate with developers, administrators, architects, and business analysts to investigate defects and validate fixes.
Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and production validation activities.
Validate integrations between Salesforce and enterprise applications including MuleSoft and API-based solutions.
Participate in release readiness activities, ensuring quality gates are met before production deployment.
Maintain traceability between requirements, test cases, defects, and delivered functionality.
Support test environment management, test data preparation, and deployment validation activities.
Contribute to continuous improvement initiatives, identifying opportunities to increase testing efficiency, coverage, and quality outcomes.
Support the implementation and adoption of test automation practices where appropriate
What you bring
Minimum 3+ years of software quality assurance or testing experience, including experience testing Salesforce solutions in an enterprise environment.
Strong understanding of Salesforce platform capabilities, particularly within Sales Cloud and Service Cloud.
Experience designing and executing:
Functional testing
Integration testing
Regression testing
End-to-end testing
User Acceptance Testing (UAT)
Experience working with business requirements, user stories, acceptance criteria, and test traceability processes.
Strong understanding of defect lifecycle management and issue tracking using JIRA or similar tools.
Experience testing integrations using:
REST APIs
SOAP APIs
MuleSoft integrations
Third-party enterprise applications
Additional experience with, or willingness to learn:
Agentforce
Data Cloud / Data 360
Experience Cloud
Tableau
Understanding of Salesforce data models, workflows, security concepts, and user permissions.
Experience working within Agile delivery methodologies including Scrum, Kanban, and SAFe Agile.
Familiarity with test management tools such as Zephyr, Xray, Azure DevOps Test Plans, or similar platforms..
Exposure to test automation frameworks and quality engineering practices is desirable.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills, including the ability to clearly articulate defects, risks, and testing outcomes.
Strong attention to detail and commitment to delivering high-quality solutions
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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