Operations Director, PPG

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. About the Job Payoneer is looking for an experienced Operations Director for its China payment license entity-PPG specialized in cross-border payments industry. We are looking for an operations director with strong and comprehensive exposure and leadership in cross-border payments industry. The position holder will be directly reporting to the General Manager of China license entity-PPG. What you’ll be spending your time on: Lead Business Operations in China license entity including customers KYC/onboarding, transactions processing, payments review and approval, transactions audit and daily reconciliation Improve Operations efficiency and SLA by working with product teams to optimize product and business processing flow to support the company to provide customers with better CX What you will be responsible for: Define and build the operation solution and flow for the product and business of China license entity Manage end to end KYC strategy, performance and quality for China customers onboarding Establish operational framework and guidelines on managed operations related policies Drives continuous improvement through training initiatives and process improvements Drive operational excellence of the captioned functions, by leading and carry initiatives to optimize KPI and SLA performance Oversee the procedures and process, including the writing, updating, distribution, and re-engineering of all documentation Lead and ensure the successful deployment (flows and systems) of projects and implementation for the region Accountable as a Line of Defense (LOD) Process Owner (PO) for managed functional areas and appropriate Risk controls, identification, mitigation and reporting metrics Explore and improve the Ops platform and tools to meet the operational needs and enhance operational performance Collaborate, align and synchronize across and with Greater China Ops functions Growing and developing a talented Ops team, cultivate a highly inclusive, collaborative, and results-oriented culture Is this you? The Payoneers are: Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient What we’re looking for: 10+ years of payment business operations experience in China cross border payments, domestic payments and banking 5+ years of leadership experience in team management Bachelor’s degree or above Deep understanding of Chinese payment and cross-border payment systems, regulatory compliance, AML and industry best practices Demonstrated ability to drive alignment and execution across multiple functions, effectively managing complex projects involving diverse stakeholders and competing priorities. Experienced in leading to operate China PSP’s RMB/FX cross-border payment products and businesses In-depth knowledge of China cross-border ecommerce and cross-border payments scenarios and flows Strong leadership ability to lead the Ops team to work and collaborate smoothly Professional level in English, both reading and writing The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.