Sr Manager, QA Engineering

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview The Senior Manager, QA Engineering is a Quality Engineering leader responsible for developing people, advancing engineering quality practices, and driving scalable quality capabilities across the organization. This leader owns the strategy, roadmap, and outcomes of the QA Tools practice, including automation frameworks, CI/CD quality enablement, and quality insights, while leading and developing Quality Engineers supporting product teams. Through strong technical leadership, data-driven decision making, and cross-functional partnership, this role helps build shared ownership of quality and enables teams to deliver reliable, high-quality experiences for our customers. You are a strategic, proactive leader who creates clarity from ambiguity and takes ownership of outcomes. You understand technology deeply enough to ask the right questions, challenge assumptions, and guide experienced engineers without needing to be the person writing the code. You build strong relationships and know how to garner buy-in without requiring consensus. You communicate the “why,” listen to different perspectives, make thoughtful trade-offs, and move teams toward clear decisions. You are pragmatic and adaptable. You favor simple, scalable, and standardized solutions over unnecessary complexity while recognizing where innovation, including AI, can meaningfully improve how teams work. Core Responsibilities Lead, coach, and develop Quality Engineers, building an empowered and accountable team through clear expectations, feedback, recognition, career development, and performance management. Own the QA Tools strategy, roadmap, and priorities in alignment with broader Quality Engineering and Engineering goals. Drive the technical direction of Quality Engineering capabilities, including scalable automation frameworks, CI/CD quality practices, and quality gates... Provide technical leadership across automation, CI/CD, and AI-enabled engineering by setting direction, evaluating approaches, challenging assumptions, and guiding experienced technical engineers without being the primary hands-on implementer. Evolve quality metrics and reporting to provide actionable insights, connect quality practices to key outcomes, identify risk, and enable data-driven decisions. Build trusted relationships across Engineering, Product, and QA leadership; engage stakeholders early, communicate the “why,” and build buy-in for quality practices and organizational change. Partner with QA leadership to define and evolve Quality Engineering standards, driving adoption and measurable outcomes across Engineering teams. Develop a strong working understanding of the product, customer workflows, and team ownership to effectively lead team members, identify quality risks, and reinforce shared ownership of quality. Translate organizational direction into clear priorities and trade-offs, independently managing execution, risks, dependencies, and change while favoring pragmatic, scalable solutions and adapting as needs evolve. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred. Proven track record of leading, developing, and empowering Quality Engineering or software engineering teams, including experienced technical contributors. Strong foundation in modern Quality Engineering, including test automation best practices, CI/CD pipelines, automated quality gates, and scalable testing approaches. Demonstrated ability to independently lead complex, cross-team initiatives from strategy through adoption and measurable outcomes. Strategic and data-driven problem solver who can establish priorities, navigate ambiguity, evaluate outcomes, and adapt direction when needed. Strong communicator and influencer who builds trusted relationships, explains complex concepts clearly, and creates buy-in across teams and levels. Experience in healthcare technology or another regulated software environment is a plus. Do Well. Live Well. At Amwell. Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day. Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members. We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are. Benefits Flexible Personal Time Off (Vacation time) 401K match Competitive healthcare, dental and vision insurance plans Paid Parental Leave (Maternity and Paternity leave) Employee Stock Purchase Program Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program Free Subscription to the Calm App Tuition Assistance Program Pet Insurance Salaried, Exempt Roles The typical base salary range for this position is $157,410 - $169,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. Fraud Prevention Notice As part of Amwell's commitment to maintaining a secure and trusted hiring process, Amwell uses fraud detection capabilities within its hiring platform to help identify potentially suspicious, fraudulent, or unauthorized activity during the recruitment process. These tools are designed to help protect candidates, Amwell, and the integrity of the hiring process by identifying indicators that may be associated with impersonation, account misuse, or other forms of recruiting fraud. Information generated through fraud detection is reviewed by authorized personnel and is not used as the sole basis for hiring decisions. Personal information collected or processed in connection with fraud detection will be handled in accordance with applicable data protection laws and Amwell's Applicant Privacy Notice. Identity Verification Notice As part of Amwell's commitment to maintaining a secure and trusted hiring process, candidates for this role are required to complete an identity verification step through Greenhouse Identity Verification powered by CLEAR during the interview process. Identity verification is used solely to confirm a candidate's identity and help prevent fraud and impersonation within the hiring process. It is not a background check and does not independently determine hiring decisions. Because this role has been designated as requiring identity verification, completion of the verification process is a condition of continuing in the recruitment process. Candidates who do not complete the identity verification process will not be eligible to advance to subsequent stages of consideration for this role. Personal information collected as part of the identity verification process will be handled in accordance with applicable privacy laws and Amwell's Applicant Privacy Notice. https://business.amwell.com/company/privacy-notice-US-applicants Privacy Notice