Solutions Architect

WHO WE ARE: Atomic https://atomic.financial is building a more connected financial landscape that enables consumers to connect their payroll and financial data to services that will better their financial lives. At Atomic we're focused on building an incredible business while also having a huge social impact. We work with 8 of the top 10 financial institutions and 13 of the top 20 neobanks in the country to deliver exceptional user experiences and help people manage their money. JOB DESCRIPTION AND RESPONSIBILITIES As a Solution Architect on our team, you will be a technical liaison between our customers and the engineering team, ensuring that our partners receive exceptional support and expert guidance through every stage of their journey. The ideal candidate will be passionate about solving complex technical challenges, developing innovative solutions, and enhancing the customer experience through robust documentation and hands-on support. KEY RESPONSIBILITIES: TECHNICAL SUPPORT & TROUBLESHOOTING: - Proactive Issue Resolution: Provide detailed technical explanations and solutions for customers planning and integrating with our solutions. - Debugging & Problem Solving: Dive into complex technical issues involving our embedded solution within a customers application and collaborate with the engineering team to resolve them effectively. CUSTOMER RELATIONSHIP MANAGEMENT: - Trusted Advisor: Act as the primary technical point of contact for customers, understanding their technical needs and delivering tailored solutions. - Responsive Support: Manage customer inquiries and escalations with clear, timely communication and collaborative problem resolution. TECHNICAL KNOW-HOW AND BEST PRACTICES: - Platform Expertise: Educate customers about best practices for implementing Atomic’s solutions and help them optimize their use of our technology. - Documentation: Contribute to our knowledge base by creating and updating detailed technical articles and public documentation. CONTINUOUS IMPROVEMENT: - Feedback Loops: Identify areas for improvement in customer support processes and work with cross-functional teams to drive enhancements. - Innovation: Recommend product improvements based on technical insights and customer feedback. DAILY ACTIVITIES You’ll be responsible for guiding customer development teams through the onboarding journey. On any given day you could be asked to: - Demo the product to customer’s technical team. Set the stage for success with external development teams by teaching them how our product works and what tools we provide to assist them build. - Lead conversations around implementation; guiding customers to the best integration possible with their given constraints. - Field and process feature requests and issues from customers. As one of the primary technical liaisons for our customers, you will be the eyes and ears of the product and engineering teams. QUALIFICATIONS AND SKILLS - Experience and Skills: 3+ years of experience in software development or equivalent technical support roles, preferably with exposure to full-stack web development, SDKs, and/or mobile development. - Strong problem-solving skills and the ability to think critically for complex issues. - Communication Skills: Exceptional Written Communication: Produce clear, concise technical documentation and customer-facing materials. Public writing samples (e.g., blog posts, articles) are highly valued. - Effective Verbal Communication: Deliver engaging presentations, webinars, and live demos for both technical and non-technical audiences. Public speaking or video samples (e.g., conference talks) are a plus. - Interpersonal & Cross-Functional Communication: Collaborate seamlessly with engineering, product, and support teams, translating technical details into actionable insights while managing customer interactions and escalations. - Technical Proficiency: Proficiency in one or more programming languages (such as JavaScript, Kotlin, Swift, or Java) is required. You will often need to reference JavaScript codebases or mobile SDKs written in Kotlin and Swift, so experience in these areas is highly beneficial. - Troubleshooting & Architecture: Demonstrated ability to diagnose customer issues and recommend solutions at both the architectural level and through specific code snippets. - Customer-Oriented: A passion for customer service and a commitment to understanding diverse user needs. - Collaboration: The ability to work independently in a fast-paced environment while collaborating effectively with cross-functional teams. ABOUT ATOMIC FINANCIAL: At Atomic, we're building financial connectivity that enables the fintech and financial services ecosystem to connect consumers to the data in their payroll accounts, drive conversions of direct deposit linked products, verify income and employment history in real-time, update the card-on-file in merchants, and manage their subscriptions and bills. We believe consumers should be able to easily share their own payroll data to improve their financial outcomes. However, connecting to the data is cumbersome, met with non-specialized solutions, which is why we founded Atomic. Signing up for a mortgage? We make it so you can submit your paystub and W-2 in seconds. Getting a credit card? We can verify you're employed in real-time. Switching banks? We can instantly and securely move your direct deposit to the financial institution of your choice. We build user-permissioned connectivity into payroll and merchant systems. Our products are used by some of the largest financial brands in the world, and we're funded by some of the best investors in the world, including Greylock (investor in LinkedIn, Nextdoor, Airbnb, and others), Core Innovation Capital (invested in Ripple, Nerd Wallet, and others), and Portag3 (invested in WealthSimple, Albert, and others). Our team has been the reason for our success thus far, and it will be the reason we continue to succeed. We're looking to continue to grow our world-class team to shape the tomorrow of Atomic. ATOMIC'S CULTURE IS: - Innovative - we're on the bleeding edge of the fintech space empowering some of the coolest brands in the world. - Transparent - we believe in being transparent with everyone in our company. Feel free to ask how we deliver on this promise during the interview process. - Customer-centric - we're wild about our customers. - Fun - We all spend a big portion of our lives with colleagues, so we want it to be fun. Our last company activity was a virtual escape room. Each team competed and we had a blast! Atomic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.