Director - Special Investigations (FIU)

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Director —Special Investigations (Financial Investigations Unit) will lead the prioritization and execution of proactive, complex, and high-risk AML investigations across the SoFi enterprise, including SoFi Bank, N.A., SoFi Securities, LLC, and the technology platform. This role will focus on identifying, investigating, and mitigating potential money laundering, terrorist financing, sanctions, fraud, and other financial-crime risks through targeted investigative initiatives. What you’ll do: Lead and execute proactive AML investigations involving complex typologies, high-risk customers, emerging threats including those related to digital assets, and material exposure to the enterprise. Manage the Special Investigations pipeline, including intake, triage, prioritization, assignment, escalation, and timely resolution of matters requiring enhanced investigative expertise. Conduct end-to-end investigations using internal and external data sources; document findings, develop clear narratives, and determine appropriate disposition, escalation, and reporting actions. Identify suspicious activity, emerging typologies, control gaps, and systemic trends; provide actionable recommendations to strengthen detection, investigation, and risk-mitigation capabilities. Partner closely with the Financial Investigations Unit, Customer Intelligence Unit, Sanctions, Cryptocurrency, AML Advisory, Legal, Risk, Product, Data, and Engineering teams to investigate complex issues and drive resolution. Serve as a subject-matter expert for complex AML investigations, including cases involving layered transactions, potentially related accounts, adverse media, high-risk geographies, beneficial ownership, and other elevated-risk activity. Support the preparation, quality review, and escalation of Suspicious Activity Reports (SARs), regulatory inquiries, law-enforcement requests, and other investigative deliverables, as applicable. Develop and maintain investigative procedures, playbooks, and quality standards for proactive and special investigations, ensuring alignment with regulatory requirements, internal policies, and industry best practices. Monitor developments in financial-crime typologies, regulatory expectations, and industry practices to ensure the Special Investigations program remains responsive to evolving risks. Support regulatory examinations, internal audits, testing activities, and management reporting by providing clear documentation of investigative methodologies, outcomes, trends, and remediation efforts. What you’ll need: Bachelor’s Degree from a four-year college or university in a related field. 10-15+ years of experience in AML with a focus on retail banking and recent experience controls/processes or AML third-party risk management controls. Comprehensive understanding of CPS/BaaS products including payments processing, card issuance, credit and lending and other traditional retail banking services. Demonstrated ability to communicate effectively with all levels of the organization and across different business lines. Demonstrate strong leadership and management skills that build solid working relationships within the organization. Excellent working knowledge of BSA/AML laws and regulations within various international jurisdictions Experience in providing anti-money laundering guidance/advice to Compliance, Business and Engineering leaders. Excellent organizational, verbal, written and interpersonal skills are required. Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines. Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure. Excellent analytical skills required. Ability to work collaboratively and independently while managing projects and assignments. Nice to have: CAMS/CFE certification Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.