Commercial Account Manager

The Role As ThoughtSpot's customer base continues to grow, we are looking for an experienced Account Manager to join our team. The right candidate for this position will have a demonstrated history of leading and managing customers and proven success in selling software & services, preferably in the Business Intelligence, Data Warehousing, or Analytics space. Ideally, you have experience leveraging data and AI-driven insights to drive customer growth and retention. The ability to work independently in a rapidly growing environment is important. We also value the ability to evangelize an evolving, AI-powered product that provides real value to (both!) technical and non-technical audiences. A value-based sales approach and “first on the ground” experience is a major advantage. What You'll Do: Develop and manage a territory of enterprise & major customer accounts, with a primary focus on account growth and retention. Lead the charge to drive growth and expansion for designated customers, leveraging a consultative, data-driven approach. Manage complex account lifecycles, owning renewals and expansions while driving a “land-and-expand” strategy Act as a consultative thought partner to customers, aligning ThoughtSpot’s AI-driven analytics capabilities to business goals and measurable outcomes Leverage generative AI and advanced automation to personalize customer engagements at scale, dynamically tailoring outreach, enablement, and account strategies Harness AI-driven insights to identify expansion opportunities, adoption gaps, and potential risks across your portfolio Utilize advanced analytics to inform account planning, forecast growth, and develop differentiated value propositions for each customer Partner closely with Solution Consultants, Professional Services, Adoption, Product, and Leadership teams to execute coordinated, data-informed account strategies Maintain strategic oversight of assigned accounts, ensuring engagements achieve intended business outcomes and ROI Deliver impactful business reviews and enablement sessions, using data and AI insights to tell a compelling value story Continuously refine engagement strategies by leveraging AI-powered analytics on customer usage, engagement trends, and success metrics Experiment with emerging technologies (e.g., conversational AI, predictive analytics, autonomous agents) to enhance customer engagement and scale impact What You Bring: Proven track record of expanding relationships and driving revenue growth within complex enterprise accounts Experience handling and closing negotiations at scale with rapid pace, particularly across renewals and expansions Experience leveraging AI, automation, or advanced analytics to drive customer engagement, retention, and growth strategies Track record of driving measurable results through data-driven and AI-informed account management approaches Strong consultative mindset with the ability to map customer needs to strategic, outcome-based solutions Experience managing stakeholders across technical, business, and executive levels Excellent communication skills and ability to build trusted, long-term relationships Ability to navigate complex organizations and drive mutual, data-backed account plans Passion for helping customers solve problems with technology, particularly through modern data and AI platforms Strong business acumen, curiosity, and desire to continuously learn—especially within evolving AI and analytics landscapes Entrepreneurial mindset with strong ownership and accountability for delivering outcomes Advanced technical aptitude and ability to deeply understand analytics platforms, AI-driven solutions, and modern data ecosystems The estimated annual salary range for this role is $130k - $145k in most U.S. locations. Actual compensation may vary and will be determined based on permissible, non-discriminatory factors such as skills, qualifications, experience, and location of the selected candidate.  Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits. Mandatory and Required Skills for All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to: Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality. Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality. Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions. Write effective prompts to get the most accurate and creative results from AI tools. Spotters are expected to exemplify these key traits and AI Mindset: Curiosity in exploring new AI tools Adaptability to quickly learn and implement new, emerging AI technologies Critical thinking to know when to identify when AI should be used versus when human judgement is necessary This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot. AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work. All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI. ThoughtSpot for All At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply. What Makes ThoughtSpot a Great Place to Work? ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you. About ThoughtSpot The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture. At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.