Commercial Contracts Manager

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Contracts Manager - NA Legal, Commercial Contracts This is an Individual Contributor role with no people management responsibilities. The position focuses on managing the full lifecycle of commercial contracts while partnering with Sales, Legal, Privacy, Security, and Finance to support North America commercial operations. Application Note: CV must be submitted in English. Role Overview: Own the end-to-end lifecycle of commercial contracting across North America, enabling revenue growth while safeguarding the business through disciplined risk management. This role plays a central part in accelerating deal velocity, improving contracting efficiency, and strengthening alignment between Sales, Legal, and operational stakeholders. At Genesys, we are transforming how organizations deliver customer experiences through empathy and AI-driven innovation, and this role directly supports that mission by ensuring scalable, high-quality commercial agreements. You will influence contracting strategy, streamline processes, and partner with global teams to drive consistency and operational excellence. This is an individual contributor role with no direct people management responsibilities, despite the “Manager” title. This position offers visibility into enterprise deals, exposure to cross-functional leadership, and opportunities to shape contracting frameworks at scale. Key Responsibilities: Own the intake, triage, and prioritization of commercial legal requests, ensuring timely progression and alignment with business objectives. Review, negotiate, and finalize routine commercial agreements, including NDAs, order forms, amendments, and low to moderate risk customer contracts. Drive adoption of standard templates and playbooks, ensuring consistency while enabling efficient deal execution. Identify contractual risks and implement solutions that balance business goals with legal and compliance requirements. Partner with Sales, Deal Desk, Privacy, Security, and Legal stakeholders across North America and globally to align on deal strategy and resolve contractual challenges. Improve contracting workflows, templates, guidance notes, and self-service tools to increase scalability and reduce cycle times. Escalate complex or non-standard issues to legal counsel while independently resolving routine and moderately complex matters. Track contract lifecycle metrics, support reporting, and contribute to operational insights that inform process improvements. Serve as a primary point of contact for business stakeholders throughout the contracting process. Support contract administration, intake management, approvals, matter tracking, and reporting. Partner with internal legal, procurement, sales, finance, and business stakeholders to support contract negotiations and ensure contractual obligations are understood and appropriately managed. Support regional commercial legal projects, including process improvements, contract remediation, policy rollouts, and cross-functional initiatives. Required Qualifications: University degree in Business Administration, Law, Legal or Paralegal Studies, or a related field, or equivalent combination of education and experience. 5+ years of experience in contract management, commercial contracting, legal operations, procurement, in-house legal support or a related legal function. Advanced-level proficiency in spoken and written English is required for drafting, reviewing, negotiating, and administering contracts and collaborating with global stakeholders. Demonstrated experience with commercial contract types including MSAs, SaaS agreements, SOWs, NDAs, amendments, and RFPs, and reviewing, drafting, and negotiating commercial agreements using established templates and playbooks. Experience managing multiple contracts and priorities in a fast-paced, cross-functional environment. Working knowledge of contract law principles, commercial terms, and risk mitigation. Familiarity with privacy, information security, and regulatory requirements affecting commercial contracts. Excellent written and verbal communication, organizational, and analytical skills. Strong attention to detail and ability to exercise sound judgment while escalating complex legal issues appropriately. Preferred Qualifications: Experience using Contract Lifecycle Management (CLM) systems, document management tools, and Microsoft Office including Word, Excel, Outlook, and SharePoint. Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.   This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.