Commercial Lead - International Expansion

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland & Australia and we are in the process of expanding into many more countries. To achieve this we are building out a New Markets team with the goal of researching, piloting and eventually launching new markets. We are looking for a founding Commercial Lead to spearhead our next phase of global growth. Operating from London/Dublin, you will serve as the entrepreneurial force behind our international pilots - personally driving the end-to-end customer journey in new markets to discover, test and validate the winning formula for Toast’s international future. You’ll embrace the ambiguity of experimenting with customers in a new market to sell, install, adopt, and service the Toast platform in a very early, beta stage. You like to flex your generalist skills across the entire customer facing set of roles. In this unique and highly visible role, you will have a direct impact on how Toast serves customers in new markets. A day in the life (Responsibilities) Lead the end-to-end customer lifecycle for pilots - personally driving everything from the first sales pitch to the physical hardware installation to ensure a deep, first-hand understanding of the local customer journey Collaborate with the team and customers to understand customer needs, translating insights into actions that shape product iteration and business model development Work with teams across Toast to ensure that new markets integrate into our business systems Build and manage financial models to support decision-making on customer segments, pricing and investments across these new markets Work with go-to-market stakeholders to prepare their organizations for scaling the new market as it becomes ready for full launch What you'll need to thrive (Requirements) Deep experience in one or more of the following disciplines: Sales, onboarding, customer support/success, professional services or growth with a strong bias for action The ideal candidate thrives on the ambiguity of early stage products and has generalist skills that are applicable across the entire product development lifecycle Comfort working in an ambiguous fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise A track record of collaborating with product teams to drive product market fit in new markets or verticals Customer obsession; you love seeing customers solve their problems with new products Experience implementing processes and configuring business systems to help the operations to scale Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the organization What will help you stand out (Nonessential Skills/Nice to Haves) Fluent in French or Spanish Prior early-stage team experience AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.