Credit & Collections Analyst III

Our Mission: Our mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Position Overview: We’re looking for a proactive and detail-oriented Credit and Collections Analyst III who’s excited to take ownership of a dynamic portfolio and make a real impact on cash flow and customer experience. In this role, you won’t just be chasing payments—you’ll be building relationships, solving problems, and partnering across teams to keep things running smoothly. You’ll play a key role in driving collections strategy, identifying trends in our receivables, and bringing forward ideas that improve how we work. From leading forecast conversations to mentoring junior team members, this is a great opportunity for someone who enjoys both rolling up their sleeves and influencing the bigger picture. If you’re someone who thrives in a fast-paced environment, loves turning data into action, and takes pride in creating efficient, scalable processes—we’d love to have you on the team. This position will report directly to the Manager, Accounts Receivable. What you will do: Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments Analyze weekly aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership Lead weekly collections forecast calls, ensuring alignment with cash flow expectations and escalating variances as needed Partner cross-functionally with Billing, Cash Application, Sales, and Customer Success teams to resolve disputes and payment issues Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics. Investigate and resolve billing discrepancies, misapplied payments, and unapplied cash in collaboration with internal teams Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity Recommend and implement strategies to improve key performance metrics such as DSO, past-due percentages, and bad debt Serve as a subject matter expert in collections processes, providing guidance, training, and support to junior team members Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives Act as the primary point of contact for third-party collections agencies, managing relationships and monitoring performance Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability What you will need: Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience) 4–7+ years of experience in credit and collections or accounts receivable Strong analytical skills with experience interpreting aging reports and collections data Proven ability to manage complex portfolios and resolve escalated customer issues Experience working cross-functionally in a fast-paced environment Excellent communication, negotiation, and problem-solving skills Proficiency in ERP systems and collections tools, bonus if you’ve worked in Sage Intacct and Lockstep Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com