Job Description
About us
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.
At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.
In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.
Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.
Build a newsworthy career at the FT.
Our commitment to diversity, equity and inclusion
We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.
The role
The Credit Controller is responsible for customer and/or aged debt collection and query management.
Key responsibilities
Manage debt collection and overdue debt reduction per assigned account.
Identify and match receipts against the correct invoices to ensure accurate account reconciliation and statement records.
Track and reduce unapplied and unidentified receipts.
Perform receipt write offs for bank charges, foreign exchange, etc.
Monitor paid invoices entitled for commission payments on a daily basis.
Perform collection and allocation reconciliation by providing and updating account trackers, reviews, and reports.
Participate in and perform special tasks and projects whenever needed.
Identify probable reasons for disputes and promptly resolve these disputes.
Perform reconciliation of all tasks performed in the form of reports and re-bills among others.
Maintains positive and collaborative relationships with internal and external stakeholders to ensure performance targets are met on a daily, weekly and monthly basis.
Strictly adheres to the General Data Protection Act and other government regulations on data privacy and promotes a risk-averse culture in this regard.
Required skills and experience
Graduate of any four-year business course preferably with units in Accounting.
Two to four (2-4) years of work experience on debt collection and accounts reconciliation.
Core Competencies
Attention to Detail - Ability to notice both minute and transaction and query details; thorough and conscientious when performing work.
Customer Service – Ability to work with internal and external clients, assess needs, provide information or assistance, resolve and satisfy concerns; committed to providing quality products and services.
Collaboration with Peers – Coordinates with teams across department, organisation, and global boundaries; Builds and maintains a broad network of relationships with the aim of promoting and developing the organisation.
Communication Skills – Ability to convey clear and effective verbal and written communication to individuals or groups taking into account the audience and nature of the information.
Problem Solving – Ability to analyse situations accurately; evaluate alternatives; make recommendations and apply sound judgement to resolution.
What’s in it for you? Our benefits
Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.
We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.
Accessibility
We are a disability confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.
Further information
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.
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