CRM Data Researcher

About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. About the role: We're a global organisation with offices in more than 35 cities including London, New York, Hong Kong, Sofia, Manila and Tokyo that are joined by core values that underpin our way of work: integrity, authority, trust and independence. FT Specialist serves the needs of ten distinct audience groups through some of the oldest market-leading brands. Through our extensive suite of products, including Agenda, BoardIQ, Financial Advisor IQ, FundFire, Ignites, Ignites Europe, Ignites Asia, Ignites Research, Health Payer Specialist, Life Annuity Specialist and P&C Specialist, we now support the business IQ of hundreds of thousands of readers across the world. The CRM Data Researcher role is responsible for prospecting and generating new leads to support the various teams of FT Specialist from multiple sources including inbound leads, data building lists, discovery and individual research. This role plays a crucial part in maintaining the integrity and accuracy of our data in our CRM database. Key responsibilities Lead Generation - online research to obtain potential clients' contact information from various industry sources following project specifications, requirements and key deliverables. Lead Enrichment - conduct further research to add value and actionable intelligence to our database leads. Database Management - ensure data integrity by undertaking data cleansing activities, amending or removing data in a database that is incorrect, incomplete, improperly formatted, or duplicated. Account Management - research data from relevant SEC filings for assigned companies based on methodologies set forth for the team. Target Market Profiling - research to profile companies/ accounts and leads/ contacts assessing their relevance and potential as a market to our various publication products. Required skills and experience Proficiency with Microsoft Office especially with Excel. Proficient with Google Suite - Google Sheets, Drive etc. Working knowledge of Salesforce or other CRM systems would be a bonus. Strong organisation and time-management skills, with the ability to work across multiple projects Strong analytical skills and the proven ability to pay close attention to details A high degree of accuracy in work practices and ability to cope well under pressure A flexible, adaptable and organised approach to work, exercising initiative and working independently as appropriate The ability to create, manage and maintain databases and write reports. Excellent communication skills, both verbally and in writing Ability to learn quickly and adapt to a fast paced market. Graduate of any 4-year course At least 1 year relevant work experience. Fresh graduates are welcome to apply. Core Competencies Attention to Details: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Drive for Results: Consistently maintains high levels of productivity; Shows a passion for improving the delivery of services with a commitment to continuous improvement. Accountability: Takes responsibility for all work activities and personal actions; follows through on commitments Initiative: Understands how one's own actions relate to the company's and department’s strategic goals; recognizes and responds to opportunities in order to reach a goal; seeks new and improved techniques, solutions, and approaches to completing assignments. Adaptability: Quickly modifies behaviour to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations. Effective Communication: Can convey clear and convincing oral and written communication to individuals or groups effectively taking into account the audience and nature of information being presented. Uses appropriate strategies to gain genuine agreement and commitment. Planning and Evaluating: Develops timelines and milestones, identifies priorities. Ability to organize work, set priorities, and determine resource requirements. Determine short- or long-term goals and strategies. Coordinate with other organizations or parts of the organization to accomplish goals. Monitor progress and evaluate outcomes. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com. Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.