Customer Experience Associate, Pathway

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services! The program is designed to help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7, and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate strong customer focus across a wide range of needs, from simple to complex, via chat, email, and phone channels. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction—so we can make our customers' experience as seamless as possible. This role is based in our Westlake, TX office, with in-person attendance expected at least 5 days per week for the duration of your onboarding, which could be for 6 or more months. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. Applications for this role will be accepted on a rolling basis, meaning the posting may close once positions are filled. Please connect with your recruiter for more information about this role’s application window. What you’ll do Participate in the CXR Pathway Program, including: Introduction to licensing with paid study time Foundational training and proficiency Completion of licensing Registered Representative training and proficiency Transition into team alignment and production, which includes: Delivering an outstanding customer experience through chat, email, and phone Acting as the voice of the customer by identifying and sharing feedback for service improvements Growing financial services expertise and developing proficiency in a range of financial concepts What you bring Self-starter and ambitious learner comfortable in a fast-paced, evolving support environment Ability to embrace skill development through coaching, feedback, and goal setting Bachelor’s degree or relevant experience in financial services preferred Commitment and resilience to achieve licensing and Registered Representative proficiency over 26 weeks Strong independent judgment, adaptability, and ability to prioritize in a multi-task environment Excellent verbal and written communication skills with a passion for customer support Comfort providing support across channels including phone and written formats Ability to defuse customer anxiety and deliver outstanding service Willingness to work flexible schedules, including evenings and weekends, as needed Existing FINRA SIE license preferred Prior experience in customer support preferred What we offer Challenging, high-impact work to grow your career. Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $23.10—$23.10 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $23.10—$23.10 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $22.05—$22.05 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.