Customer Growth Account Manager (CGAM)

What This Role Really Is  This is not a traditional Customer Success role.  We are looking for someone who can operate as a strategic partner, project manager, and business driver for our customers — someone who doesn’t just maintain relationships but actively drives outcomes.  As a Customer Growth Account Manager at Tricentis, you will own a portfolio of customers and be responsible for ensuring they:  Successfully adopt our products   Achieve meaningful business value   Renew on time   Expand their investment with us   You are the person making sure nothing falls through the cracks — and that the customer actually gets where they said they wanted to go.  What You’ll Be Responsible For  Drive Customer Outcomes (Not Just Conversations)  You’ll go beyond status updates to:  Understand what your customers are trying to achieve   Help them plan how to get there   Hold them (and us) accountable to progress   If something is off track, you won’t just report it — you’ll drive action to fix it.    Operate Like a Project Manager for Your Accounts  You’ll:  Keep customers aligned to goals and timelines   Track progress and follow up relentlessly   Ensure the right resources are engaged at the right time   You are the orchestrator making sure things actually get done.    Engage at All Levels of the Organization  You’ll build relationships across:  End users and technical teams   Champions and stakeholders   Executive leadership   And you’ll know how to tailor your message for each.    Drive Retention and Growth  You’ll:  Own renewals from strategy to close   Identify expansion opportunities   Ensure no renewal becomes a last-minute fire drill   You understand that retention and growth are earned through value.    Collaborate Across Teams to Deliver Results  You’ll work closely with:  Sales   Professional Services   Product Support   Product teams   And you’ll know how to bring them together to solve customer problems.    Leverage AI and Modern Tools  We expect you to:  Be curious about AI and how it impacts our customers   Use AI tools to improve your own productivity   Continuously find smarter ways to manage your accounts     What Makes Someone Great in This Role  You are highly organized and never lose track of details   You are proactive, not reactive   You are comfortable being direct with customers when needed   You know how to drive accountability without damaging trust   You are not annoyed by systems — you use them to your advantage   You think in terms of outcomes, not activities   You embrace change and adapt quickly     What You Bring  Experience in Customer Success, Account Management, or Sales in a SaaS environment   Strong project management and organizational skills   Ability to manage multiple stakeholders and priorities   Experience working with enterprise or mid-market customers   Comfort owning commercial conversations (renewals, expansion, etc.)   Excellent communication skills     Bonus Points If You Have  Experience in quality engineering, DevOps, or test automation   Experience with Salesforce, Gainsight, or similar tools   A track record of driving measurable customer outcomes     Why This Role Matters  Our customers invest in Tricentis to improve how they build and test software — and ultimately to deliver better products faster.  Your job is to make sure that actually happens.  Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law. Global Sanctions Compliance We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment. U.S. Work Authorization: This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.