Degree:
Bachelor degree or above
Work Experience:
10+ years
Travel:
30%
Introduction
The CS Quality and Excellence of China region is part of the Customer Support organization. The strategy of CS Quality and Excellence is 3-fold:
Challenge : Improve and drive Quality within ASML, in region and headquarters.
Collaboration: Accelerate cross-sector quality collaboration. Strengthen our quality processes and adherence for Install base and early PGP.
Care: Become customer-centric by bringing the voice of the customers into ASML. Embed an interdependent quality mindset at ASML
In CS Quality and Excellence, the Customer Quality team is responsible for bringing the voice of the customer on Quality to ASML and for securing the right follow-up. To enable this, the Customer Quality team consists of a network of Customer Quality Managers (CQM’s) located near our key customers in charge of following up on major Quality Issues (e.g. via Customer Quality notification) and closely engaging all stakeholder to meet customer quality expectations.
Position in the organization
Reports hierarchically to Head of Q&E of China Region
Based in Shanghai
Job mission
Ensure ASML continuous quality improvement meets customer expectations
Drive for customer satisfaction and build customer trust on quality.
Job Description
Lead a team of Customer Quality Managers to secure customer quality in China region
Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps
Setup and maintain Customer Quality Dashboard:
Align with Customer on Customer Quality Indicators
Secure engagement from ASML sectors
Drive quality performance to agreed targets
Manage Customer Quality Notifications:
Local intake & filtering
Manage close follow-up through Central Customer Quality Care team
Manage timely and good quality closure of CQN with customer, including preventive actions.
Manage Customer audits
Align with Customer on audit agenda
Work with GQ/QE audit team on follow-up
Assess and improve quality processes
Assist regional management by proposing process improvements and participate in deployment of new and improved processes
Assist regional management by initiating, driving and tracking of improvements on the execution of critical processes
Drive resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update…
Be the voice of the Customer on Quality towards ASML organization
Be the Quality Ambassador within ASML
Educational Level
Bachelor degree or above
Experience
Experience in the semiconductor business
Experience in Professional Field Service Operations
Experience in Quality management systems and methodologies within a high tech business to business environment.
Experience with Fab and/or BEOL E2E quality management is a plus
Personal Skills
Strong people leadership skills
Strong customer oriented attitude and customer interfacing skills
KPI oriented and able to drive team’s performance
Strong communication skills in both Chinese and English
Strong influencing skills to engage all relevant internal and external stakeholders
Able to manage up to Sr. management
Business acumen to escalate critical quality issues for correction
Excellent coordination capability to manage simultaneous issues from different customer sites
Track record in process improvement/optimization & change management
Hands-on in problem solving
Analytical thinking skills
Team player, one team one goal
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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