Customer Success Account Manager

Who is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! Own the post-sales customer lifecycle, from onboarding through adoption, value realization, renewal, and expansion. Act as the primary point of contact for assigned enterprise customers. Build strong executive and technical relationships, positioning Forcepoint as a strategic security partner. Drive customer advocacy, satisfaction (CSAT), and retention.   Technical Leadership & Security Architecture   Provide expert guidance on the design, implementation, and optimization of:   * Data Loss Prevention (DLP)   * Cloud Access Security Broker (CASB)   * Data Security Posture Management (DSPM)   * Insider Risk and Cloud/Data Security solutions Translate customer security requirements into scalable Forcepoint solution architectures. Collaborate with Sales Engineering, Professional Services, and Support to ensure successful deployments. Implementation & Program Management   Lead complex, multi-phase security implementations and transformation programs. Apply **PMO / PMP methodologies** to manage scope, timelines, risks, dependencies, and stakeholder communications. Develop and maintain success plans, project plans, and executive status reports. Proactively identify risks and drive mitigation strategies.   Continuous Improvement & Operational Excellence Apply **Lean / Six Sigma principles** to improve customer onboarding, adoption, and operational efficiency. Identify process gaps and recommend improvements across customer success workflows. Leverage metrics and data to drive predictable outcomes and continuous optimization.   Cross-Functional Collaboration Partner with Sales, Product Management, Engineering, and Support to advocate for customer needs. Provide structured feedback to product teams based on customer insights and industry trends. Support renewals and expansions by demonstrating measurable business and security outcomes.     Required Qualifications Experience - 8+ years of experience in **Customer Success, Professional Services, Security Architecture, or Consulting** roles. Proven background as a **Security Architect** or equivalent, with hands-on experience in DLP, CASB, DSPM, and data-centric security. Experience managing enterprise or strategic customers in cybersecurity or SaaS environments.   Technical Skills  Strong understanding of:  Data protection strategies and regulatory compliance (GDPR, HIPAA, PCI, etc.) Cloud platforms (AWS, Azure, GCP) Identity, access, and data governance concepts Ability to articulate complex technical concepts to both technical and executive audiences.   Program & Process Management PMP or equivalent PMO experience (certification preferred). Demonstrated use of **Lean / Six Sigma** methodologies (Green Belt or higher preferred). Strong risk management, documentation, and stakeholder communication skills. Preferred Qualifications Experience working with Forcepoint or similar data-centric security platforms. Prior experience in a customer-facing role within a global enterprise environment. Certifications such as: CISSP, CCSP, or equivalent security certifications PMP Lean Six Sigma Green Belt or Black Belt   Key Success Metrics (KPIs) Customer retention and renewal rates Customer satisfaction (CSAT / NPS) Time-to-value and adoption milestones Reduction in escalations and implementation risks Expansion and upsell influence   Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team. The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com. Applicants must have the right to work in the location to which you have applied.