Customer Success Manager, Korea

ABOUT US: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. ABOUT THE ROLE: We’re looking for a Customer Success Manager to support and grow Notion’s enterprise customers in Korea; one of our most strategic markets globally. As a CSM, you will own the post-sales success of a portfolio of customers, acting as a trusted advisor who helps organizations drive meaningful adoption, realize business value, and scale their use of Notion over time. You will partner closely with AE, SE, Support, and regional/global CSMs to deliver a consistent, high-quality customer experience. This role is well-suited for someone who is comfortable operating in complex enterprise environments, navigating multiple stakeholders, and balancing customer advocacy with business impact. WHAT YOU'LL ACHIEVE: 1. Drive AI adoption, value delivery, and renewals for a book of named accounts. 2. Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue. 3. Lead AI workshops to build and deploy workflows that solve specific business problems. 4. Identify and qualify expansion opportunities within existing accounts. 5. Co-build customer success plans to help every customer achieve desired objectives. 6. Partner with AEs on growth strategy while owning customer activation and renewal readiness. 7. Learn our product inside and out and help your customers drive business outcomes. 8. Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. 9. Document and share key findings/learnings with the broader Notion organization. SKILLS YOU'LL NEED TO BRING: - You have 7+ years experience of Customer Success or Technical Account Management, or Solutions Consulting, or a related customer-facing role at fast growing B2B SaaS company - Experience managing enterprise or complex customers, including multiple stakeholders and decision-makers - Strong ability to connect product capabilities to customer outcomes and business value - Comfortable working in ambiguous, fast-changing environments and helping build structure - Proven collaboration skills, especially in partnership with Sales and cross-functional teams - Native-level Korean and business-level English proficiency - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES: - Technical or developer-adjacent background with the ability to engage credibly with engineering or IT stakeholders - Experience conducting structured customer discovery using design thinking or consulting-style problem framing - Ability to uncover underlying customer needs and translate them into actionable success strategies and stories - Hands-on experience using Notion or similar productivity / collaboration tools We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. 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