Customer Success Manager

WHY MOONSHOT AI? Imagine websites that rebuild themselves on autopilot to sell more, convert better, and grow faster. At Moonshot AI, we’re making that happen — merging generative AI, large-scale data pipelines, and experimentation into a self-evolving web. We’re a well-funded, very early-stage startup with a massive vision. Joining now means you’re not just an employee — you’re helping set the technical and cultural DNA of the company. If you’ve ever wanted the autonomy of a founder with the backing of top-tier investors, this is it. As a Customer Success Manager, you’ll build deep relationships with leading eCommerce brands, helping them continuously grow their businesses by turning AI-powered insights into action. You Will Also: - Guide new customers through onboarding, ensuring a seamless and fast time-to-value. - Become a strategic advisor to clients, identifying opportunities, surfacing insights, and making sure they always know what’s working and what’s next. - Design, launch, and track conversion experiments in partnership with our tech team. - Create and present performance reports that showcase measurable ROI and impact. - Troubleshoot client issues and collaborate with product/engineering to resolve them quickly. - Gather feedback from clients and turn it into ideas that shape our product roadmap. - Develop and refine scalable CS processes as we grow, from playbooks to reporting frameworks. WHO WE’RE LOOKING FOR You love helping customers succeed and are energized by fast-moving environments where your actions have a direct impact. You can hold your own in strategic conversations, dive into data, and work cross-functionally without friction. Must-Haves: - 3+ years in Customer Success, Account Management, or CRO at a SaaS or eCommerce company - not an enterprise with 200-person CS orgs - You can look at a funnel and know within 30 seconds where the money is leaking - Comfortable with data - you pull your own numbers, build your own reports, and don't wait for an analyst - You can hold a strategic conversation with a VP of eCommerce and a technical conversation with our engineers in the same afternoon - You've worked somewhere where processes didn't exist yet and you had to build them yourself Extra Points For: - Experience with A/B testing, CRO, or performance marketing. - Technical fluency - comfortable learning new tools and troubleshooting light technical issues. - Exposure to AI or machine learning platforms. Don't join if: - You need a playbook handed to you - we're still writing ours - You're uncomfortable telling a client their idea won't move the needle - Fast pivots and course corrections stress you out - You want Big Tech safety nets and clearly scoped lanes AT MOONSHOT, CULTURE ISN’T FLUFF — IT’S HOW WE WIN - Curiosity & Growth → We challenge assumptions, ask big questions, and push for mastery. - Low Ego → No ivory towers — everyone gets their hands dirty. - Ownership → You own outcomes, not just outputs. Shipping is step one; impact is the goal. - Trust → Radical transparency and accountability, even when it’s hard. - Agility → We move fast, test faster, and aren’t afraid to pivot. - This Is Your Company → Ideas fuel breakthroughs. We’re all builders here. - Enjoy the Ride → Startups are a rollercoaster — we create good vibes and celebrate wins together. WHAT WE OFFER - Competitive compensation - Meaningful equity — real ownership in Moonshot AI’s success. - Full health coverage (medical, dental, vision) for you + your family. - Unlimited PTO — we trust you to take the time you need. - Tax free commuter and parking benefits - Office-first culture (4 days/week) — Midtown Manhattan, in the middle of it all. - Work directly with the founding team — your impact is immediate, visible, and career-defining. - Free One Medical Membership - 401k