Job Description
WHY MOONSHOT AI?
Imagine websites that rebuild themselves on autopilot to sell more, convert better, and grow faster.
At Moonshot AI, we’re making that happen — merging generative AI, large-scale data pipelines, and experimentation into a self-evolving web.
We’re a well-funded, very early-stage startup with a massive vision. Joining now means you’re not just an employee — you’re helping set the technical and cultural DNA of the company. If you’ve ever wanted the autonomy of a founder with the backing of top-tier investors, this is it.
As a Customer Success Manager, you’ll build deep relationships with leading eCommerce brands, helping them continuously grow their businesses by turning AI-powered insights into action.
You Will Also:
- Guide new customers through onboarding, ensuring a seamless and fast time-to-value.
- Become a strategic advisor to clients, identifying opportunities, surfacing insights, and making sure they always know what’s working and what’s next.
- Design, launch, and track conversion experiments in partnership with our tech team.
- Create and present performance reports that showcase measurable ROI and impact.
- Troubleshoot client issues and collaborate with product/engineering to resolve them quickly.
- Gather feedback from clients and turn it into ideas that shape our product roadmap.
- Develop and refine scalable CS processes as we grow, from playbooks to reporting frameworks.
WHO WE’RE LOOKING FOR
You love helping customers succeed and are energized by fast-moving environments where your actions have a direct impact. You can hold your own in strategic conversations, dive into data, and work cross-functionally without friction.
Must-Haves:
- 3+ years in Customer Success, Account Management, or CRO at a SaaS or eCommerce company - not an enterprise with 200-person CS orgs
- You can look at a funnel and know within 30 seconds where the money is leaking
- Comfortable with data - you pull your own numbers, build your own reports, and don't wait for an analyst
- You can hold a strategic conversation with a VP of eCommerce and a technical conversation with our engineers in the same afternoon
- You've worked somewhere where processes didn't exist yet and you had to build them yourself
Extra Points For:
- Experience with A/B testing, CRO, or performance marketing.
- Technical fluency - comfortable learning new tools and troubleshooting light technical issues.
- Exposure to AI or machine learning platforms.
Don't join if:
- You need a playbook handed to you - we're still writing ours
- You're uncomfortable telling a client their idea won't move the needle
- Fast pivots and course corrections stress you out
- You want Big Tech safety nets and clearly scoped lanes
AT MOONSHOT, CULTURE ISN’T FLUFF — IT’S HOW WE WIN
- Curiosity & Growth → We challenge assumptions, ask big questions, and push for mastery.
- Low Ego → No ivory towers — everyone gets their hands dirty.
- Ownership → You own outcomes, not just outputs. Shipping is step one; impact is the goal.
- Trust → Radical transparency and accountability, even when it’s hard.
- Agility → We move fast, test faster, and aren’t afraid to pivot.
- This Is Your Company → Ideas fuel breakthroughs. We’re all builders here.
- Enjoy the Ride → Startups are a rollercoaster — we create good vibes and celebrate wins together.
WHAT WE OFFER
- Competitive compensation
- Meaningful equity — real ownership in Moonshot AI’s success.
- Full health coverage (medical, dental, vision) for you + your family.
- Unlimited PTO — we trust you to take the time you need.
- Tax free commuter and parking benefits
- Office-first culture (4 days/week) — Midtown Manhattan, in the middle of it all.
- Work directly with the founding team — your impact is immediate, visible, and career-defining.
- Free One Medical Membership
- 401k