Customer Success Manager | Retail Analytics

Step into your future as a Portfolio Manager for Hardlines and Electrical Distributor customers. You will drive customer success by managing market share analytics, supporting data inquiries, and collaborating across teams to deliver impactful solutions. What you will be doing: Manage and support a portfolio of Hardlines and Electrical Distributor customers, addressing market share analytics and data inquiries. Lead scheduled and ad-hoc meetings with customers, driving and communicating inquiries independently and with strategic team members. Scope customer requirements and communicate clearly to key stakeholders. Collaborate with Data Operations, Reporting/Analytics, Data Scientists, and Database Developers to align support efforts. Understand customer use cases for Market Share Analytics, including SKU-level performance, competitor analysis, and brand performance. Prioritize urgent issues, bringing in appropriate team members promptly. Oversee customer retention, manage contract renewals, and support sales with KNAs and product expansion opportunities. Work with the Data Operations Manager on billing and contract-related activities. What you will likely bring: 3+ years’ applicable experience and demonstrated success/knowledge. Experience working with retail-based customers and Big Data (Hardlines and/or Electrical Distribution preferred). Bachelor’s degree (preferred). Ability to manage large, multi-product segments and multi-site customers. Confidence in multi-tasking and pivoting between inquiries. Adaptability, self-motivation, strong time management, and willingness to embrace change. Dynamic problem-solving skills, attention to detail, and process-driven mindset. Strong written, verbal, and organizational skills; highly collaborative. Experience with Business Intelligence tools (e.g., MicroStrategy), project management tools (e.g., Jira), and proficiency with MS Office. Working knowledge of AI-enabled tools (e.g., Copilot, ChatGPT, predictive analytics). Familiarity with billing and contract management software (preferred). #LI-MB1 #LI-HYBRID About Epicor  At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.  We’re Proactive, Proud, Partners.   Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits  Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.  Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.  Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.  Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.  Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.  Global Mobility: Comprehensive support for international relocations and permanent residency processes.   Equal Opportunities and Accommodations Statement   Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.   We are an equal-opportunity employer.   Range: Minimum: $82,000 USD Maximum: $131,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Mouy Bun