Customer Success Manager

Title: Customer Success Manager Location: Guadalajara, Jalisco, Mexico Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY: At Salesloft, our Scaled Customer Success Managers drive retention, adoption, and value across a large volume of customers through a one-to-many, tech-touch model. You are responsible for ensuring a broad base of customers realizes value from our Predictive Revenue System — using digital programs, automation, and AI to deliver success at scale. This is a modern customer success role built for scale. Rather than managing a small book of named accounts, you will design and deliver scaled engagement — digital campaigns, targeted interventions, and AI-surfaced health monitoring — that keeps hundreds of customers healthy and growing. You will help define how customer success operates when it has to reach many customers efficiently without losing the human touch that matters. On a day-to-day basis, you will: Drive retention, adoption, and expansion across a large, pooled book of customers through a scaled, tech-touch model. Design and deliver one-to-many engagement — digital campaigns, webinars, and targeted resources — that drive adoption efficiently. Use AI-surfaced customer health signals and usage data to identify at-risk accounts and trigger timely, targeted interventions. Analyze product adoption, customer feedback, and KPIs to prioritize and engage high-risk accounts across different lifecycle stages. Handle escalations and high-value moments personally, applying human judgment where it matters most — including deciding when to involve executive or C-suite stakeholders. Create scalable nurture campaigns, training materials, FAQs, and solution articles on our online customer knowledge base that decrease time to value and increase product adoption. Act as a strategic advisor, guiding customers on Salesloft best practices and their overall revenue strategy — running enablement sessions, recommending product features, and advising on configuration to accelerate time to value. Serve as the link between customers and product/engineering teams — collecting feedback, identifying roadblocks, and influencing the product roadmap. Partner with Customer Success Operations and Marketing to continuously improve the scaled success program. Work on strategic internal projects to help build the Customer Success program — creating and teaching best practices, new processes, and enablement to the broader organization. WHAT WE'RE LOOKING FOR We are looking for a Customer Success professional who thinks in systems and programs, not just individual relationships. You are comfortable using data and automation to drive outcomes across many customers, and you know when to step in personally. This is the right role if you want to shape how scaled customer success works at a company whose platform is redefining how revenue teams operate. THE SKILL SET THE NON-NEGOTIABLES Experience in a Customer Success, account management, or post-sale role at a B2B SaaS company. Comfort working with customer data and health signals to prioritize action across a large book of business. Strong organizational and time management skills, with the ability to manage many customers and programs simultaneously. Analytical mindset — ability to evaluate data, monitor KPIs, and identify behavioral trends to prioritize at-risk customers and take action. Excellent written and verbal communication skills, with the ability to engage customers efficiently at scale — including creating engaging email campaigns, training materials, and executive-level presentations. Proven ability to build strong cross-functional relationships. Ability to lead webinars and executive-level business reviews. A proactive, outcomes-oriented working style with a high level of autonomy and ownership. High empathy and emotional intelligence — you are agile in adapting your approach to any audience or personality. THE EDGE (NICE-TO-HAVES) Experience delivering a scaled, tech-touch, or one-to-many customer success model. Familiarity using AI-driven customer health scoring, engagement analytics, or automation to manage a large book. Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools. Experience with Salesforce CRM; familiarity with Gainsight, Pendo, or Tableau is a plus. Bachelor's degree — preferred, not required. WHAT YOU'LL ACCOMPLISH Within One Month, You'll: Complete new hire orientation and onboarding, learning our story, culture, and what makes our team unique. Begin 1:1s with your manager, understand your 30-60-90 day plan, and meet current team members. Meet key partners across Sales, Support, Professional Services, and Executive Leadership. Within Three Months, You'll: Begin actively working with our Scaled customer portfolio. Develop proficiency in the Salesloft product capabilities and modern sales engagement best practices. Understand customer health signals and begin executing scaled engagement programs. Within Six Months, You'll: Run scaled customer success programs including campaigns, webinars, and targeted interventions. Be able to show quantifiable ROI to customers in the form of success stories. Within Twelve Months, You'll: Be a proven self-starter, able to come up to speed on complex concepts with minimal assistance. Set an example for new team members and assist in training and onboarding. Have a thorough understanding of organizational change management in the context of technology adoption. At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings. We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law. If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us! ______________________________________________________________________________________________ Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers site. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration. #LI - REMOTE