Customer Success Representative

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.  Our mission is simple: End Cyber Risk. We’re looking for a customer success rep based out of our KW office to be part of making this happen. The ideal candidate will possess strong communication skills and have experience working with customers to meet their needs. This role has the requirement of being onsite in our office in Kitchener four days a week. Position Overview and Objective Arctic Wolf is looking for a self-motivated, flexible and technology-oriented Customer Success Representative to join our Customer Success Sales Team. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth. Primary Responsibilities and Duties • Managing a set of customers who are utilizing Arctic Wolf’s landed solutions • Quota achievement - Achieving renewal and expansion targets through consultative selling techniques • Identifying new opportunities, and collaborating with field teams to expand into core Arctic Wolf services • Listening to customers and providing feedback to the business • Ensuring customer satisfaction and delivery of quarterly account reviews • Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible. • Creating and managing processes to effectively forecast and communicate at risk customers. • Working in a highly trusting and transparent team environment Key Skills & Minimum Qualifications • 2+ years of demonstrated success in a sales role, preferably in a technology organization. • Consultative sales experience strongly desired • The ability to be flexible and work in a rapidly changing environment is required • Bachelor’s degree, or combination of education and relevant experience • Aptitude for technology, knowledge of spreadsheets and Salesforce utilization • Fanatical devotion to customer service, business quality, and data security • The ideal candidate thinks out-of-the-box and energizes others with passion and quality About Arctic Wolf: At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.  Our Values  Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  All wolves receive compelling compensation and benefits packages, including:  Equity for all employees  Flexible time off and paid volunteer days  RRSP match  Training and career development programs  Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services  Robust Employee Assistance Program (EAP) with mental health services  Fertility support and paid parental leave    Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  Security Requirements: Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.