Cyber Operations Analyst

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.  If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!     Our mission is simple: End Cyber Risk. We’re looking for a Cyber Operations Analyst to be part of making that happen.        Location: Pleasant Grove, Utah, USA (hybrid role) About The Role The Cyber Operations Analyst manages incoming security incidents and works within the Security Operations team and Enterprise Security & Risk Management to provide post-incident remediation activities. Responsibilities Analyze incoming security events based on different data points, networks, endpoints, and log sources expediently, consistently, and accurately. Leverage internal documentation and system/application owners to identify correlations in the company’s environment to determine if behavior is expected. Prioritize medium to complex incoming events based on SLO (Service Level Object) determined by business using own expertise and judgement.  Escalates issues as needed. Support complex investigations within areas of expertise and leverage security knowledge to engage the other experts within other disciplines to resolve matters appropriately. Prioritize task work according to understood and implied priorities Conduct quality reviews on incoming and outgoing tickets, security engagements, and at a system level looking for areas of improvement. Provide recommendations to management based on findings. Exercise security expertise using the development platform to elevate more precise signal with minimal noise.   About You You have a foundational understanding of cybersecurity concepts and a strong interest in security operations. You're curious, analytical, and eager to learn in a fast-paced environment. You enjoy solving problems, investigating issues, and communicating your findings clearly and effectively. What You'll Bring: Familiarity with Security Information and Event Management (SIEM) platforms. Basic knowledge of macOS and Windows operating systems. Understanding of networking fundamentals and basic firewall concepts. Familiarity with cloud infrastructure and cloud-based services. Understanding of core cybersecurity principles and security fundamentals. Basic knowledge of Indicators of Compromise (IoCs) and their role in threat detection. Ability to distinguish between critical and non-critical security events. General awareness of how Agentic AI is leveraged within a Security Operations Center (SOC). Key Competencies Strong written and verbal communication skills, with the ability to clearly and concisely communicate technical and non-technical information. Analytical thinker who uses logic and sound judgment to investigate issues, identify root causes, and uncover potential risks. Naturally curious and proactive in seeking information from multiple sources to solve problems and improve outcomes. Strong attention to detail and ability to look beyond the obvious when evaluating security events and alerts. Qualifications University degree, college diploma, industry certification, or equivalent combination of education and experience in a related field. 0-2 years of relevant cybersecurity, IT, or security operations experience. Basic understanding of the Cyber Kill Chain and/or MITRE ATT&CK framework. Understanding of the incident response lifecycle and key response activities. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Passion for cybersecurity and a desire to build a career in security operations. On-Camera Policy To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations. About Arctic Wolf At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.  Our Values   Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.   We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.    We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.   All wolves receive compelling compensation and benefits packages, including:   Equity for all employees  Flexible time off and paid volunteer days  RRSP and 401k match  Training and career development programs  Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services  Robust Employee Assistance Program (EAP) with mental health services  Fertility support and paid parental leave  Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.   Security Requirements   Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).   Background checks are required for this position.    This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.     The base salary range for this job family is 63,000 to 240,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.