Data & Analytics Operations Manager - AI & Systems

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Department Technology, Data & AI About The Team The Data & Analytics team is Justworks' data and AI center of excellence - a connected set of functions spanning business intelligence, data science, analytics engineering, data governance, platform data/ML engineering and AI builders. We've grown significantly over the last several years and continue to build momentum across the business, leveling up maturity in how we deliver insights, govern data, and enable the company to make better decisions. You'll find a highly collaborative & diverse group motivated by craft, shared learning, and a genuine commitment to growing our impact for customers while evolving how we work together for our people. Come build with us! Who You Are You're an experienced operator who thinks like a builder. You see recurring manual processes as automation opportunities, and you approach every operational problem with a bias toward systems that scale. You have genuine depth in data and AI and you understand how a diverse set of data teams work, and you bring that context into how you design the workflows, tooling, and practices that connect them. AI is not a tool you use occasionally; it's how you approach operational problems by default. You're comfortable owning work management, knowledge systems, incident frameworks, and productivity tools and you know how to make all of it work together so a growing team can operate with precision. You bring structure and follow-through to every forum you're in. You build trust with functional leaders and earn credibility through the quality of the systems you ship, not just the processes you document. Reporting to the VP of Data & Analytics, you'll own the internal operating infrastructure that lets DNA teams focus on the work that matters. Your Success Profile What You Will Work On Operational Systems & Delivery Own the standards and systems that make work management consistent across the Data & Analytics team - Jira hygiene, project tracking, delivery visibility - so that every team operates with the same rigor Build the dashboards and reporting that give leaders visibility into overall system health and team throughput Own operational workstreams within DNA-wide initiatives - standing up processes, managing dependencies, and tracking delivery Knowledge, Rituals & Enablement Build and maintain DNA's knowledge and context systems (Jira, Confluence, Slack) structured for both human and AI consumption Own and/or help facilitate DNA's core team rituals - DNA All Hands, DNA Labs (learning & development), and Data Demos, ensuring they stay relevant, well-structured, and connected to what the team needs Participate in and support DNA's extended leadership team forums Build and run onboarding and enablement infrastructure for new DNA team members Scale what works - turn high-impact patterns into shared standards, playbooks, and templates AI-Native Workflows & Tooling Design and build AI-powered workflows that eliminate repetitive operational work and free DNA teams to focus on higher-leverage work Own DNA's operational tooling ecosystem - continuously optimize, standardize, and drive adoption across teams (Jira, Confluence, Slack workflows, AI tools) Lead enablement and upskilling on ways of working within DNA Continuously ask: what work here requires human judgment, and what can be automated? Then act on the answer In this role, success looks like: DNA leaders have clear visibility into what's happening and where things stand. Manual processes are continuously replaced by better systems. Every quarter, the organization operates with less overhead and more precision than the quarter before. How You Will Do Your Work In the Data & Analytics Operations Manager role, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies: Plans & Aligns - Ensures individual actions support company mission; communicates effectively; understands urgency and plans accordingly Balances Stakeholders - Understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders. Influence and Leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking across the organization. Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Good Judgment - Pauses before acting; asks questions to fully understand context; applies critical thinking and takes ownership of outcomes Teamwork & Communication - Honors diverse thoughts and opinions; leverages unique skills to maximize efficiency Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications You're a builder who applies systems thinking to internal infrastructure. You're comfortable working across a diverse data organization and partnering with leadership to turn fragmented ways of working into scalable, durable systems. 5+ years in data operations, program or project management, platform operations, or a related role with a track record of building systems and tooling, not just managing processes Deep fluency with AI as a core part of your workflow - you use Claude code or similar instinctively in your own work and know how to design systems that meaningfully leverage it Experience working with modern data stack tools (e.g. Tableau, Sigma, Snowflake, Atlan) Strong operational judgment applied internally - you approach operational problems with the same rigor as customer-facing ones, with a bias toward simple, scalable solutions High data fluency - able to define meaningful metrics, instrument systems, and translate insights into action Strong systems thinking - you can distinguish between process issues and structural problems, and know when to optimize vs. redesign Clear, direct communication - able to surface what's working and what isn't, and influence across teams, including senior leadership Nice to have Experience building or scaling a data organization's operating system (e.g., delivery tracking, knowledge management, tooling, onboarding) Experience in a high-growth environment, ideally within a regulated domain (fintech, healthcare, HR tech) The base wage range for this position based in our New York City Office is targeted at $131,000.00 - $169,000.00 per year. #LI-DG2 #LI-Hybrid Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report