Data Services Analyst

What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. How You'll Make an Impact: We are seeking a dynamic Data Import & Reporting Analyst to join our customer success team. This role bridges the gap between data services and business intelligence. Your mission is two-fold: first, you will orchestrate smooth data migrations, helping new clients transition their historical data (reservations, guest profiles, inventory) from legacy systems to Cloudbeds. Second, you will act as a reporting strategist, coaching clients on how to leverage Cloudbeds’ reporting features to extract meaningful insights, track KPIs, and drive data-backed business decisions from day one. Our Data Services Team: We are a collaborative, remote-first team energised by solving complex data puzzles and transforming technical transitions into seamless, empowering experiences for hoteliers worldwide. We thrive on cross-functional teamwork, blending analytical precision with a passion for client education so that no property is left in the dark. If you love deep-diving into spreadsheets just as much as celebrating a client’s "aha!" moment when their data reporting clicks, these are your people. What You Bring to the Team: Lead Data Migrations: Act as the primary technical advisor guiding new clients through the smooth transition of historical data (reservations, guest profiles, inventory) into Cloudbeds. Execute Data Manipulation: Extract, clean, map, and validate client data from CSV/Excel formats to ensure flawless system uploads. Drive Technical Troubleshooting: Proactively identify and resolve formatting discrepancies or system mismatches before clients go live. Empower Clients Through Coaching: Train properties on how to build, customize, and automate operational and financial reports within the Cloudbeds platform. Ensure Data Integrity: Guide clients through post-migration audits to validate accuracy across financial histories and occupancy metrics. Advise on Best Practices: Consult with property managers on key performance indicators (KPIs) to help optimize their daily operations from day one. What Sets You Up for Success: Hospitality Tech Background: Direct experience working with Hotel Property Management Systems (e.g., Cloudbeds, Opera, Mews, Protel, or similar software). Client-Facing Expertise: A proven track record in onboarding, implementation, or Tier 2/3 technical support with a natural ability to teach and guide users. Advanced Spreadsheet Proficiency: Power-user skills in Excel and Google Sheets (VLOOKUPs, Pivot Tables, advanced formulas, and data cleaning). Analytical Mindset: Strong understanding of basic data management principles, data mapping, parsing, and root-cause error analysis. Meticulous Attention to Detail: Exceptional precision when handling sensitive historical, financial, and guest records. Remote-First Readiness: Highly tech-savvy with cloud-based workflows and equipped with a reliable, high-speed internet connection for video coaching sessions. Multilingual Capabilities: Professional proficiency (verbal and written) in both Portuguese and Spanish Bonus Skills to Stand Out (Optional): BI & Analytics Familiarity: Prior experience working with business intelligence dashboards or advanced financial reporting structures. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! Best All-In-One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice(2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE