Desktop Support Engineer II

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. #LI-JC2 #LI-Onsite About the Role As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day. This role combines executive-facing technical support with ownership of workplace technology, including audio/visual solutions and office technology systems. Success in this position requires strong technical expertise, discretion, professionalism, and a commitment to providing an outstanding user experience in a fast-paced environment. What You’ll Do Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy. Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed. Offer on-site presence for board meetings, all-hands, conferences, and other high-visibility events, including technology setup and standby coverage for the duration. Manage audio/visual setup and troubleshooting for executive presentations and video conferencing. Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews. Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment. Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune. Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff. Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones. Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution rather than handing off. Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities. Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met. Technologies You'll Work With Mac, Windows, iOS, and Android platforms Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive) Microsoft Azure and Entra ID Exchange Online Jamf Microsoft Intune Zoom and Zoom Webinars Active Directory VPN, MFA, and remote access tools Audio/visual and video conferencing technologies Enterprise ITSM ticketing systems What You’ll Bring Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree. 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants. Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms. Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies. Deep proficiency with Microsoft 365 — Outlook, Teams, SharePoint, and OneDrive — including calendar and mailbox troubleshooting for heavily scheduled executives. Hands-on experience with enterprise ITSM ticketing systems. Required: hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune — candidates must be able to demonstrate working proficiency in each. Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices. Bonus Skills Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces. Experience with installation, cabling, and maintenance of office technology equipment. Ability to lift and transport equipment up to 50 lbs. Experience supporting executives in a global or multi-site organization. Familiarity with executive travel support, including remote troubleshooting across time zones. Outstanding customer service orientation with polished communication skills. Ability to work independently with minimal supervision while maintaining accountability. Strong analytical and problem-solving abilities with a persistent, solution-focused mindset. Excellent written, verbal, and presentation skills suitable for executive-level interactions. Calm demeanor and methodical approach when managing high-pressure or sensitive support situations. Demonstrated discretion and professionalism when handling confidential information. What you'll get Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time AirVet: 24/7 virtual veterinary care at no cost Legal services, identity protection, and supplemental health insurance options Tax-advantaged spending accounts for healthcare, dependent care, and commuting Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning Pay Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range. In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off. Compensation Range (TTC / OTE) $86,300—$143,800 USD Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.