DevOps Support Engineer (Argentina)

About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works. The Team Our On-Prem engineering team is responsible for the deployment of Arize in customer environments. In addition to working with customers in defining infrastructure requirements, the team designs and develops software and tooling that enables the management of these systems at large scale. The On-Prem team has grown to be expert in Kubernetes and cloud deployment on GCP, Azure, and AWS as well as dealing with networking and security aspects of on-premise deployments. The team is dynamic and relies on few talented individuals with a high degree of autonomy and initiative. For this role, we are prioritizing candidates who are based in Buenos Aires, Argentina. What You’ll Do Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests Monitor customer’s platform health using existing observability tools Investigate and troubleshoot Kubernetes-based deployments to identify root causes, apply fixes, and escalate when needed Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues Document common issues and resolutions to build out internal runbooks and knowledge base You should have: 1+ years of experience in a DevOps, Infrastructure, or technical support role Basic working knowledge of Kubernetes — comfortable reading logs, describing resources, and understanding pod/service behavior Familiarity with at least one major cloud provider (AWS, GCP, or Azure) Strong troubleshooting instincts and ability to systematically diagnose issues Strong written and verbal communication skills in English Eagerness to learn in a fast-paced environment with a high degree of autonomy What will set you apart: Experience working with or supporting enterprise customers Familiarity with Helm charts and how they're used to manage Kubernetes deployments Experience with networking concepts like DNS, TLS, proxies, or firewalls Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes unlimited paid time off, generous parental leave plan, and others for mental and wellness support. While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. More About Arize Arize’s mission is to make the world’s AI work—and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale. Learn more about what we're doing here: https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/ https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/ Diversity & Inclusion @ Arize Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI Culturally conscious events such as LGBTQ trivia during pride month We have an active Lady Arizers subgroup