Director, AMS Benefits

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a visionary and highly strategic Director, AMS Benefits to join our Total Rewards team. You will lead the strategy, design, and execution of our benefits portfolio across the Americas (US, Canada, and Latin America). Your mission is to ensure our programs are competitive, compliant, and culturally relevant across diverse markets while driving a unified regional vision. Reporting to the Global Head of Benefits, you will be based in Bellevue, WA or San Jose, CA, working a hybrid schedule (in-office Tuesday through Thursday). What you’ll do (Role Expectations) Define the strategic roadmap for benefits across the Americas, balancing harmonized regional standards with local market nuances to attract and retain top-tier talent Drive fiscal excellence by leveraging AI tools and data analytics to monitor utilization, healthcare inflation, and pharmacy spend, providing the executive team with high-impact recommendations Lead regional governance and compliance, overseeing complex regulatory requirements including ERISA/ACA in the US, provincial requirements in Canada, and statutory mandates across LATAM Manage executive-level partnerships with global brokers and local vendors to optimize plan performance and negotiate cost-effective, high-value renewals Architect a holistic wellness and engagement strategy that supports a high-performance, collaborative culture, ensuring employees across the Americas feel supported through all life stages Who You Are (Success Profile) You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You act like an owner. Your passion for the mission fuels your bias for action and you operate with integrity because you genuinely care about the outcome. You think at scale. You connect your day-to-day work to the larger company mission and build solutions and processes that are built to last for a high-growth organization. You are data-driven. You use data and analytics to find the truth and guide informed decisions, replacing "I think" with "I know" to drive better outcomes. You lead with integrity. You do the right thing, even when it’s hard, and build trust by matching your words with consistent, transparent action. What We’re Looking for (Minimum Qualifications) 12+ years of progressive experience in benefits management, with at least 5 years in a leadership capacity overseeing the Americas (AMS) region, including the US, Canada, and LATAM Deep expertise in US self-funded medical plans and 401(k) fiduciary governance, alongside a strong understanding of Canadian and Latin American benefit structures Authoritative knowledge of regional legislation, including ERISA, HIPAA, ACA, and relevant labor laws in key LATAM markets Proven track record of using data-driven insights to influence C-suite stakeholders and manage multi-million dollar regional benefit budgets Exceptional cross-cultural leadership skills, with the ability to navigate complex global matrix organizations and lead through change What Will Make You Stand Out (Preferred Qualifications) Experience scaling benefits infrastructure in a high-growth, public technology company with a presence in the US and emerging LATAM markets Experience with M&A integration across international borders within the Americas region Proficiency in Workday #LI-AT4 #LI-Hybrid Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $168,000—$240,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.