Director, Global Quote-to-Cash Operations (India COE)

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. We are seeking an experienced and dynamic Operations Finance Leader to join our team in India. This newly created position will be responsible for leading and developing a high-performing team to deliver world-class services expected from a Centre of Excellence operation. You will also work closely with the broader FinOps India leadership team to drive culture and connectedness and be an active member of the global finance leadership team. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Lead and develop a high-performing team of cross functional professionals to deliver world-class services to internal customers Provide oversight for all finance and accounting operations and ensure timely delivery of services including relevant metrics and SLAs Drive process improvements, standardization, globalization and operational efficiencies that is expected from a Centre of Excellence operation Work collaboratively with other leaders in MongoDB to ensure alignment to functional strategy and consistency in service of our center of excellence provides to teams globally Foster a culture of continuous improvement and a customer-centric mindset within the shared services team Identify and mitigate operational and internal control risks Lead change management initiatives to drive adoption of new processes and technologies Establish and maintain relationships with key stakeholders, including internal customers, senior leaders, and service providers Develop and monitor performance metrics to track progress and ensure accountability Act as business partner to the Senior Accounting Leadership and support in carrying out the organization priorities and objectives Model ‘Growth Mindset’ at all times - show that improvement is always possible Key Competencies Required Outstanding communication skills in English (both oral and written) Strategic, analytical and critical thinking skills Personal commitment to accuracy, excellence and quality Values driven and role model for the team Dynamic self-starter that demonstrates creativity and initiative Intrinsically motivated to learn and grow Honesty and integrity Requirements A Qualified Chartered Accountant, MBA in Finance or any similar qualification preferred 15+ years of experience in shared services operations, with at least 10 years of leadership experience Strong understanding of shared services operations, including process improvement, standardization, and operational efficiencies Experience in change management and driving adoption of new processes and technologies Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders at all levels, from all disciplines, backgrounds and cultures - both in the region and across the globe. Act as a role model and be committed to model appropriate executive behavior at all times; consistently ‘live’ MongoDB’s organizational values. Ability to work effectively in a fast-paced, dynamic environment with a strong sense of urgency Strong leadership skills, with the ability to motivate and inspire a team, build trust, and drive results Demonstrated ability to develop and mentor team members, and to create a culture of inclusion, collaboration and accountability Global mindset and cultural sensitivity, with an ability to work effectively with diverse teams across geographies and cultures If you are an experienced and results-driven operations leader with a passion for delivering world-class shared services and a demonstrated ability to lead high-performing teams, we invite you to apply for this exciting opportunity. About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 1273373044