Director of Sales Operations - Canada

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here. TrendMicro.com Position Summary: The Director of Sales Operations will lead sales operations initiatives across the Canada Business Unit, driving efficiency, consistency, and operational excellence across the sales organization. As a trusted advisor to the Canada Business Unit leader and a key member of the leadership team, you will partner on strategic planning, implement scalable sales methodologies, and deliver data-driven insights that accelerate revenue growth and improve business performance. Responsibilities: 1. Sales Strategy and Planning Partner with the Canada leadership team to develop and execute the sales strategy in alignment with overall business objectives. Conduct market and performance analysis to identify growth opportunities, trends, and competitive insights within Canada. Own and drive the annual strategic planning process for the business unit in collaboration with sales leadership. Align roles to market opportunity and define sales targets, quotas, and territories to optimize coverage and productivity. 2. Sales Operations Management Own the forecast submission process and business unit P&L, ensuring accuracy, rigor, and transparency. Establish and continuously optimize core sales processes, including lead management, opportunity tracking, pipeline management, and forecasting. Implement and manage performance metrics, dashboards, and reporting to measure sales effectiveness and identify improvement areas. Improve forecast accuracy through analysis of historical performance, pipeline health, and market dynamics. Partner cross-functionally to ensure alignment between revenue execution and financial reporting. Lead the quarterly commissions process in collaboration with central sales operations and finance. Review and approve pricing and deal structures in partnership with sales leadership to ensure compliance and profitability. 3. Sales Analytics and Insights Analyze sales performance data to identify trends, risks, and revenue growth opportunities. Deliver regular and ad hoc reporting, dashboards, and executive presentations with clear, actionable insights. Use data to inform decision-making and shape strategic initiatives. Partner with Business Intelligence to define and deliver the metrics required to run the business effectively. 4. Cross-Functional Collaboration Work closely with marketing, finance, technical, HR, and operations teams to ensure alignment across all go-to-market motions. Partner with IT to evaluate and implement sales technology solutions, including CRM enhancements and sales productivity tools, to improve efficiency and scale Qualifications: 7+ years of experience in sales operations or a similar function within cybersecurity or SaaS environments. Strong expertise in sales processes, methodologies, and operational best practices. Exceptional analytical and problem-solving skills, with the ability to translate complex data into clear business insights. Strategic mindset with the ability to operate at both a detailed and executive level. Proficiency in Microsoft Dynamics and Tableau. Excellent communication and presentation skills with the ability to influence senior stakeholders. Demonstrated leadership and the ability to drive alignment across functions. Willingness to travel across Canada to partner with regional leaders. Fluent in English required; French is considered an asset. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Group benefits program with health and dental coverage Telehealth Virtual Health Services Life Insurance Short & Long Term Disability  Pre-partum, maternity, parental and medical leave Critical Illness Insurance Mental Health Wellness Program Wellness Incentive Program Retirement Savings Programs with company match Paid Time Off 14 Annual Holidays Tuition Assistance Employee Resource Groups We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work. Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer Be Passionate. Be Innovative. Be a Trender. No sponsorship will be provided for work permit applications or renewals for this position now or in the future. For applicants in the province of Ontario: Trend Micro Canada is committed to fair and equitable compensation practices. The salary range for this role is CAD $150,000.00-$200,000.00. A candidate’s final compensation for this position will be determined by various factors to include, but not limited to relevant work experience, skills, and certifications. #LI-LO1 At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.