Director of Talent Acquisition Operations

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. As Toast continues to grow, our Talent Acquisition team is scaling to match that ambition. We’re looking for a Director of Talent Acquisition Operations to architect the systems, processes, and insights that power a world-class global recruiting organization. About this roll* (Responsibilities) As the Director of TA Operations, you will architect the infrastructure for scalable growth. You will design, build, and optimize the systems, processes, and insights that empower our global recruiting organization to be both high-performing and human-centered. This role operates at the critical intersection of strategy and execution—driving operational excellence and ensuring every hire, from high-volume to highly specialized, feels seamless and distinctly Toast. You are the leader who sees TA Operations as the heartbeat of a high-performing recruiting organization—someone who can turn vision into systems, data into strategy, and complexity into clarity. You will: Lead and grow a global TA Operations team spanning TA systems, compliance, and candidate experience. Build and optimize scalable recruiting processes and infrastructure that support hundreds to thousands of hires annually across multiple countries and functions. Partner closely with TA Leaders, Finance, People Products, and COEs across People Analytics, DEI, and Total Rewards to align strategy, resources, and insights. Drive the TA technology roadmap, ensuring we leverage data, automation, and emerging AI capabilities to enhance efficiency, equity, and decision-making. Establish and maintain global compliance frameworks that mitigate risk—including fraud prevention and data protection—in a rapidly evolving AI and talent landscape. Create transparent, actionable reporting and analytics that empower business leaders with real-time hiring performance insights. Serve as a thought partner and advisor to the Head of Talent Acquisition, bringing external perspective on innovation, technology, and future-of-work trends. Champion a best-in-class candidate experience, ensuring our systems and processes reflect Toast’s culture of hospitality and inclusivity. Do you have the right ingredients?* (Requirements) 10+ years of experience in Talent Acquisition Operations, HR Operations, or related fields within organizations of 5,000+ employees. Proven success leading global TA Ops functions supporting high-volume and specialized hiring. Demonstrated expertise in TA systems (Greenhouse, Workday, Brighthire), data analytics, and process design. Strategic and operational thinker—able to move seamlessly from high-level planning to hands-on execution. Deep understanding of global hiring compliance, risk management, and data integrity. Collaborative leader who thrives at the intersection of People, Finance, Legal and Technology teams. Curiosity and passion for emerging trends in recruiting technology, particularly AI and automation, and a track record of experimentation and implementation. Excellent communication and change management skills; capable of influencing across multiple levels and regions. Special Sauce* (Nice to Haves) Background in systems transformation—migrating or integrating our current recruiting tech stack. Familiarity with fraud prevention strategies and ethical AI principles in recruiting technology. A knack for designing metrics that matter—balancing speed, quality, equity, and experience. Our preference is Boston, New York, San Francisco, Denver and Austin, but we’re also open to strong candidates in other remote locations. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-HYBRID The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $146,000—$234,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.