Director - People Operations, Shared Services

At Toast, we are on a mission to empower the restaurant community with innovative technology and exceptional people support. As we continue to scale, we are looking for a Director of People Shared Services to build and lead a world-class People Shared Services function in India. This leader will drive operational excellence, optimize our people systems, and ensure compliance with local regulations while delivering an outstanding employee experience. Bready* to make a change? As the Director of People Shared Services, you will develop and scale a high-performing People Shared Services team that supports Toast’s global workforce. You will lead a team that serves as the first point of contact for employee inquiries, ensures a remarkable candidate experience, provides foundational support for people analytics and offers crucial assistance for our HR technology platforms. Partnering closely across the People team, Finance, IT, and business leaders, you will design and implement scalable processes that enhance efficiency, accuracy, and service delivery. This role demands a strategic thinker with a robust operational mindset, a desire to deliver exceptional service , and the ability to build and develop a high-performing team in a dynamic environment. You will play a critical role in enhancing employee satisfaction, optimizing HR processes, and contributing to the overall success of our People strategy. About this roll* (Responsibilities) Build & Scale: Establish and lead the People Shared Services function in India, ensuring seamless service delivery across HR operations, systems, and analytics. Improve Employee Processes: Enhance our support to employees by making tasks uniform, incorporating automation, and continually enhancing services. People Analytics & Insights: Oversee people analytics support, providing data-driven insights to drive decision-making across the People Team HR Systems & Integration: Partner with the Global People Products team on system integrations and enhancements, ensuring alignment with global HR technology platforms (e.g., Workday, Greenhouse). Compliance & Risk Management: Ensure adherence to local India and global labor laws and compliance standards in proactively managing risk and regulatory requirements. Strategic Stakeholder Collaboration: Partner globally with People leadership, IT, and finance to align People Shared Services with business goals and scalability needs. Leadership & Team Development: Build, mentor, and lead a high-performing team, fostering a culture of operational excellence and continuous improvement. Do you have the right ingredients*? (Requirements) 15+ years of experience leading HR Shared Services, People Operations, or related functions in a global organization. Customer centric Actively listens to employee and manager needs, providing timely and accurate solutions, and continuously seeking feedback to enhance the Toaster experience. Proven track record of developing and scaling People Shared Services, KPOs, or COEs from the ground up. Expertise in HR Technology: Strong knowledge of HRIS platforms (Workday, Greenhouse) and data analytics tools. Strategic mindset with the ability to drive transformation, optimize processes, and leverage technology for efficiency. Deep understanding of India’s labor laws & compliance requirements, ensuring operational and regulatory alignment. Experience working in a matrixed, dynamic, and high-growth environment, with a focus on scalability and service excellence. Exceptional leadership skills, with a passion for building and developing high-performing teams. This role is pivotal in shaping the future of People Shared Services at Toast, ensuring we continue to deliver best-in-class support to our employees while driving operational efficiencies at scale Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.