Director, Pharmacy Operations & Accreditation

Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs.  At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers. Position Summary: The Director of Pharmacy Operations & Accreditation is a senior leadership role responsible for the strategic design, development, and operational execution of retail, specialty, and ambulatory pharmacy programs across health-system partner sites nationwide. This role oversees critical pillars of the business—pharmacy design/build and national accreditation—while serving as a trusted operational and strategic partner to both internal teams and external health-system executives. The Director will lead complex pharmacy build initiatives from concept through operational readiness, ensure accreditation excellence across all programs, and navigate sophisticated client dynamics with diplomacy, technical expertise, and a solutions-oriented mindset. Success in this role requires a balance of strategic vision, operational rigor, and exceptional stakeholder management. The Director serves as a senior escalation point for complex, high-stakes client challenges, bringing advanced communication, negotiation, and problem-solving skills to de-escalate issues and align diverse stakeholders. This role proactively anticipates operational and client risks, addressing concerns early to protect partnerships and ensure successful outcomes. Pharmacy Design & Construction: Provide executive-level, end-to-end oversight of the design, development, and build-out of retail, specialty, and ambulatory pharmacy programs at health-system partner sites. Lead and manage the on-site pharmacy builds and launch teams who serve as the first operational presence within new health-system partnerships. Cultivate strong, trusted relationships between on-site teams and health-system stakeholders, ensuring Clearway is positioned as a credible, collaborative, and value-driven partner from day one. Ensure pharmacy designs and build strategies align with regulatory requirements, accreditation standards, clinical workflows, and long-term operational sustainability. Guide teams through go-live, early operations, and stabilization, ensuring a seamless transition from building phase to ongoing operational ownership. Work in close partnership with the Client Services team to support the transition of newly built or launched pharmacies into stable, high-performing operations. Provide operational leadership during handoff phases, ensuring clarity of ownership, accountability, and performance expectations. Support client-facing teams in managing ongoing relationships with health-system partners, reinforcing trust, credibility, and operational excellence. Act as an executive presence with health-system leaders during critical transition, optimization, or remediation phases. Foster a culture of operational excellence, collaboration, and continuous improvement. Accreditation Leadership: Lead, oversee, and develop the accreditation team, creating strategic vision and ensuring consistent, high-quality execution across all pharmacy programs. Own the enterprise-wide accreditation strategy, ensuring alignment with organizational goals and evolving regulatory and quality standards. Ensure that all pharmacies and programs are fully prepared for initial accreditation, re-accreditation, audits, and site visits (e.g., URAC, ACHC). Embed accreditation requirements into pharmacy design, operational workflows, and quality management systems. Drive accountability, readiness, and continuous improvement across the accreditation function. Strategic & Operational Leadership: Serve as the subject matter expert for retail, specialty, and ambulatory pharmacy operations, programs, and services. Lead strategic planning efforts to evolve pharmacy services in alignment with health-system needs, patient outcomes, and Clearway’s growth objectives. Conduct on-site operational assessments to identify performance gaps, optimization opportunities, and improvement initiatives. Partner cross-functionally to identify future expansion opportunities and develop site-specific operational strategies. Partner closely with the Director of Client Analytics to define, develop, and operationalize reporting frameworks that demonstrate pharmacy performance, value creation, and financial impact. Translate operational performance data into clear, actionable insights for internal leadership and external health-system stakeholders. Oversee the development and refinement of dashboards, KPIs, and performance metrics that support business cases, accreditation readiness, and continuous improvement. Ensure operational data supports strategic decision-making, client storytelling, and long-term program sustainability. Education: Doctor of Pharmacy (PharmD) degree required. A master’s degree in healthcare management or business administration is highly preferred Experience: 7+ years of relevant experience in retail, specialty and ambulatory pharmacy are required. At least 5+ years in a supervisory/leadership capacity Proficiency in EMR/EHR systems is preferred Certificates / Licenses: Active and unrestricted license to practice pharmacy in at least 1 state Ability to be multi-state licensed preferred Active preceptor license or ability to obtain within 12 months of hire CSP Highly desired Knowledge/Skills: Deep expertise in retail, specialty, and ambulatory pharmacy operations, including pharmacy procedures, dispensing systems, EHR/EMR platforms, and supporting technologies. Proven leadership experience overseeing complex pharmacy operations, programs, and cross-functional initiatives, with the ability to drive execution at scale. Strong analytical and financial acumen, including the ability to assess performance, identify optimization opportunities, and develop metrics, business cases, and value/savings models. Demonstrated excellence in people leadership, organizational design, and performance management to drive accountability, efficiency, and continuous improvement. Exceptional communication, negotiation, and conflict-management skills, with the ability to influence and collaborate effectively across internal teams and external stakeholders. Highly self-directed and solutions-oriented leader with strong prioritization, judgment, and problem-solving capabilities, particularly in fast-paced or resource-constrained environments. Special Working Conditions (On-call, travel, shift, coverage): This role may require up to 20% travel Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays, with eligibility for holiday pay.    This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $153,000 - $190,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.