Job Description
Ready to be a Titan?
Are you ready to set a product analytics agenda that will shape the strategy of a publicly traded company that impacts millions of homeowners?
ServiceTitan is looking for an extraordinary Director of Product Analytics to develop insightful and in-depth reporting and take our understanding of our products to the next level. We need to understand what parts of our product are making our customers successful and what parts need more work. As part of a realistic GenAI-first agenda, we need you to chart an analytics strategy that blends AI-driven self-service with excellence in partnering with our business partners and a proactive, forward-looking contribution to our product strategy.
What you'll do:
Manage a team of 19, including multiple people managers
As a leader, you will work with C-Suite/VP-level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy
As a manager/doer, you will be responsible for reviewing key deliverables to ensure quality and doing ad-hoc analyses when they are particularly complex and important
Creatively answer questions nobody is asking but that help us improve how we run our business
Create KPIs that measure the health of our product and its impact on our customers
Assist the sales and marketing teams in creating product impact claims for major deals
Mentor and grow your teammates to deliver strong deliverables across the business
Set a technical strategy for your team that uses the latest technologies while appropriately balancing immediate execution with long term vision
Work with our data engineering team to help create data marts that allow for self-service and accelerate our speed to value over time
What you'll bring:
Must have experience leading people managers in product analytics functions of at least 15 people for 3+ years
Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity
Demonstrated ability to set a strategy that makes the sum of the team greater than its individual parts; Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with
Proven ability to set a strategy to scale data marts in a product that is evolving quickly
Experience rolling out GenAI-focused analytics tools to enable self-service for simple questions
Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ product managers/engineering leadership
Proven track record of growing leaders within their team, giving autonomy to high-performing leaders, and maintaining a high bar for performance
Bachelor's degree in a business or quantitative field
Experience with classic BI tools (Tableau, etc.)
SQL expertise and previous experience with data warehouses (Snowflake preferred)
Experience using clickstream data to make key product decisions
Preferred Skills:
Experience with FullStory
Experience in Python (data manipulation)
Experience with anti-fraud efforts within a SaaS product
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Our Commitment to Inclusion:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
A Note on the Application & Hiring Process:
When you submit your application for the Director, Product Analytics position, your candidacy will be considered for all available Director, Product Analytics opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.
Compensation Disclosure:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $204,000 CAD - $306,000 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.
Personal Information:
ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy