Director, Professional Services & Consulting

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Director, Professional Services & Consulting to join our team. This is a Hybrid role based in Bangalore, IND, reporting to the SVP, Professional Services & Consulting in the Professional Services & Consulting department. In this role, you will be highly engaged in strategic post-sales deployment programs for our clients, overseeing a growing team of technical consultants, project managers, and deployment specialists who are instrumental in driving successful implementations, enabling client adoption, and fostering long-term partnerships. You will ensure customer-centric excellence while driving the efficiency, scalability, and profitability of Zscaler’s service offerings, collaborating cross-functionally with sales, customer success, support, and product teams to deliver technical cloud security solutions that help our customers future-proof their networks. What you’ll do (Role Expectations) Build and scale a high-performing global Professional Services organization aligned with Zscaler’s expansion targets, collaborating across Product, Engineering, and Customer Success to establish deployment best practices, accelerate innovation, and drive revenue growth Drive high-quality, on-time, on-budget project delivery and serve as executive escalation for strategic accounts, partnering with Sales and Customer Success to design tailored offerings that accelerate Zscaler adoption and maximize customer lifetime value Establish scalable delivery frameworks and operational KPIs (TTV, CSAT, utilization, profitability) to simplify complex Zero Trust deployments, driving seamless platform adoption while partnering with Product and Engineering to optimize execution processes Manage the Global Delivery Center P&L to maximize profitability and revenue growth through precise capacity forecasting, resource utilization, and strategic expansion into new service offerings, geographies, and verticals Foster an agile culture of continuous improvement, driving operational scale by optimizing processes, tools, and automation to launch advanced service tiers and streamline client onboarding Who You Are (Success Profile) You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring decisions in solving real-world customer problems to ensure mutual success. You are driven by innovation, bringing a deep curiosity for complex technical challenges and leveraging technology to create secure, scalable transformation. You champion simplicity, distilling complex technical concepts and business needs into clear, actionable plans through precise communication. You think at scale, connecting day-to-day execution to the global mission while building durable processes and teams designed for long-term growth. You lead with integrity, maintaining high standards of accountability and building trust through transparent, consistent action. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving Extensive leadership experience in SaaS or enterprise Professional Services, with proven success scaling delivery teams in high-growth environments Deep technical knowledge in cloud technologies, cybersecurity, networking, and Zero Trust architectures Proven track record of defining and deploying scalable, high-impact solutions for complex enterprise customers Strong P&L and budget oversight paired with deep PS operational expertise across delivery methodologies, resourcing, and contracts What Will Make You Stand Out (Preferred Qualifications) Hands-on experience implementing AI-driven tools, automation, or generative workflows to streamline Professional Services delivery and maximize operational efficiency Degree in Information Technology, Computer Science, Business Administration, or a related field, with an MBA or advanced degree preferred Industry certifications in relevant areas such as cloud platforms (AWS, Microsoft Azure, GCP), ITIL, PMP, or CISSP #LI-Hybrid #LI-SM1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.