Director, Global Services

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube. As a Director in Professional Services, you will lead a multidisciplinary team of Engagement Managers (project manager consultants), Data Scientists (Solution specialists) and Services Leader (professional services front-line manager). Your team will primarily be responsible for deploying, activating, and implementing the Dataiku platform for enterprise clients, and will then accompany them as they scale and deepen their use of the software to help them maximise the benefits they get from Dataiku. You will specifically manage the Northern Europe portfolio, which focuses on companies in the UK and is expanding into the Nordics. Responsibilities: Listen to and frame the client's needs. Build, defend & sell service proposals that support customers’ transformation projects Staff and oversee the delivery of sold engagements over a regional portfolio. Manage escalation proactively and ensure high quality of delivery & customer satisfaction Collaborate with account teams (Account Executive, Customer Success) to ensure Dataiku clients achieve high adoption rates and realise significant value Manage utilisation and margin metrics for your region, as well as sales forecasts for services and support in your portfolio Grow a team of experts through either the expert or management tracks. Manage conflicts and build a strong local culture Ensure the efficiency of processes within your team and their proper understanding and use by account teams. Contribute to the continuous improvement of standards What we are looking for: You have both strong interpersonal skills (listening, presentation) and are not afraid to occasionally delve into complex and sometimes technical subjects You are organised and able to manage both short-term pre-sales and long-term execution follow-up simultaneously You have a good IT and Data culture You have over 10 years of experience in leading external projects and managing teams You speak English fluently and are based in London Bonus Points: Experience managing cross-functional expert teams Experience in a high-growth software company or in a Data consulting firm Experience as a Data Scientist, Developer, or IT architect Experience in implementing continuous improvement initiatives Experience in AI transformation and change management within large corporations What are you waiting for! At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com Protect yourself from fraudulent recruitment activity Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.