Director, Technical Operations

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility: our mission is to make businesses more productive and people’s lives more fulfilling. About the role We are seeking a strategic and hands-on Director, Technical Operations to manage Quality, Compliance, Technical Documentation and lead the lifecycle excellence of our products. This leader will ensure that our technology is built to the highest standards, remains compliant with global regulations, and operates at peak performance once deployed in the field. You will bridge the gap between engineering, manufacturing, and field operations, ensuring that technical knowledge is captured and compliance is ironclad About the work 1. Quality & Compliance Strategy Quality Management System (QMS): Design, implement, and maintain a robust Quality Management System (e.g., ISO 9001) that scales with the company. Regulatory Oversight: Ensure all products and operations meet federal, state, and local regulations while also complying with ISO standards. Audit Management: Lead internal and external audits to ensure continuous adherence to safety and quality protocols. Partner Quality: Drive Partner Level Quality to ensure upstream conformance throughout the product supply chain. 2. Technical Documentation & Knowledge Management Change Management: Oversee Engineering Changes (ECO/MCO) across hardware components and firmware updates within the product set. Product Definition: Develop and version technical documentation tied to product definition within the business’s PLM (Product Lifecycle Management) system. 3. Leadership & Cross-Functional Collaboration Feedback Loops: Establish "field-to-engineering" feedback loops to ensure quality issues in the fleet are addressed in future product iterations. Team Leadership: Build and mentor a multidisciplinary team of quality engineers, technical writers, and fleet analysts/coordinators. Budgeting: Manage the departmental budget for Quality and Compliance. About you Education: Bachelor’s degree in Engineering, Operations, or a related technical field (Master’s preferred). Experience: 10+ years in technical leadership roles, with a proven track record in Compliance and Quality Engineering. Technical Expertise: Deep understanding of QMS frameworks (ISO, Six Sigma, Lean) Communication: Exceptional ability to translate complex technical concepts into clear documentation for diverse audiences. Analytical Skills: Strong data-driven decision-making skills to manage cost-of-quality analyses. This is a fully remote role with the option to work hybrid if a commutable distance from our Salem, Pittsburgh, or Fremont offices. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: market location, job-related knowledge, skills, and experience. This range may change based on geographical location and may be modified in the future. Anticipated Base Salary Range $185,000—$288,000 USD In addition to base pay, our competitive total rewards package consists of: 401(k) Plan: Includes a 6% company match. Equity: Company stock options. Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees. Benefit Start Date: Eligible for benefits on your first day of employment. Well-Being Support: Employee Assistance Program (EAP). Time Off: Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually. On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations. Parental Leave: Generous paid parental leave programs. Work Environment: A culture that supports flexible work arrangements. Growth Opportunities: Professional development and tuition reimbursement programs. Relocation Assistance: Provided for eligible roles. Annual Discretionary Bonus: Provided for eligible roles. All of our roles are U.S.-based. Applicants must have current authorization to work in the United States. Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment. Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly. Apply Now: https://grnh.se/b444bbd04us