Director, Workplace Experience & Real Estate

ABOUT SUNO We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfilment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible. Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). THE OPPORTUNITY As our company scales, we’re hiring for a Director, Workplace Experience & Real Estate to lead the strategy, growth, and operations of our workplace footprint across Cambridge, New York, San Francisco, and Los Angeles. This is a highly cross-functional leadership role that blends and scales real estate strategy, financial analysis, employee experience, facility operations, and workplace security. You’ll own how our environments function and feel, ensuring every Suno workspace supports creativity, collaboration, operational excellence, our culture, and employer brand. Reporting to the VP, People and serving on the People Leadership Team, you’ll partner closely with leaders across Operations, Finance, IT, Security, Internal Communications, and Brand & Creative to build and maintain exceptional workplaces that scale with the business. This role is based in New York City or Cambridge and will require regular travel between offices. We’re looking for a builder: someone strategic enough to think long-term, operational enough to execute flawlessly, and hands-on enough to solve problems in real time. Checkout the Suno version of this role here! https://suno.com/s/QwZZ3LYC4pZmSXFS WHAT YOU’LL DO Real Estate Strategy & Expansion - Lead Suno’s real estate strategy and workplace footprint planning across existing and future office locations. - Drive end-to-end office sourcing, evaluation, lease negotiation, build-out, and launch processes for new and expanding spaces. - Partner with executive leadership to align workplace investments and geographic strategy with company growth plans. - Build scalable frameworks for occupancy planning, workplace standards, vendor procurement, and operational consistency across locations. - Manage relationships with brokers, landlords, architects, project managers, and external partners. Workplace Operations & Safety - Oversee day-to-day operations across all Suno offices, ensuring spaces are functional, welcoming, safe, and high-performing. - Lead workplace programs and processes spanning facilities management, office services, maintenance, security coordination, and employee support. - Partner closely with IT and Security teams to ensure seamless workplace infrastructure and operational readiness. - Develop systems and standards that create consistency while allowing flexibility for local office needs. - Own operational readiness planning for workplace disruptions, including major weather events, transit interruptions, utility outages, civil unrest, and other emergency situations. - Monitor local authority guidance and health and safety recommendations across office locations, ensuring Suno offices remain compliant, prepared, and employee-centered. - Build and maintain clear incident response playbooks and communication protocols to support employee safety and business continuity during emergencies. Workplace Experience, Culture & Communications - Shape an exceptional employee experience through thoughtful workplace design, hospitality, and operational excellence. - Ensure Suno offices reflect and reinforce our culture, creativity, and brand identity across every employee touchpoint. - Partner closely with Internal Communications and Employer Branding teams to integrate the Suno brand into workplace programming, office outfitting, signage, events, and in-office experiences. - Develop communication rhythms and local office programming that keep employees informed, connected, and engaged with what’s happening across their workplaces. - Partner with People, Recruiting, and Internal Events teams to support onboarding, programming, offsites, and employee experiences. - Own hospitality standards, office amenities, food & beverage programs, and workplace services across locations. - Anticipate organizational needs and proactively solve operational challenges before they impact employees. Vendor, Budget & Contract Management - Negotiate and manage leases, renewals, and workplace vendor agreements in partnership with Finance and Legal. - Own workplace and facilities budgets across multiple regions, balancing employee experience with operational efficiency. - Track key contractual obligations, timelines, and capital projects to ensure compliance and strong execution. - Evaluate opportunities to improve space utilization, reduce operational friction, and optimize spend. Team Leadership & Scalability - Build, lead, and develop a high-performing workplace team across multiple offices and geographies. - Foster a culture of accountability, responsiveness, collaboration, and service excellence across the workplace function. - Provide strong people leadership through coaching, performance management, prioritization, and team development. - Establish scalable playbooks and processes for office launches, workplace operations, employee support, and crisis response. - Create operational rigor through clear systems, documentation, service standards, and accountability. - Serve as a trusted cross-functional partner and leader during periods of rapid growth and organizational change. WHO YOU ARE - Highly resourceful and execution-oriented; you thrive in fast-moving, evolving environments. - An exceptional people manager with experience building, leading, and developing high-performing operational teams. - Operationally rigorous with strong attention to detail and follow-through. - Commercially savvy and comfortable navigating real estate negotiations, vendor management, and budgeting. - Comfortable operating at both strategic and tactical levels — from long-term planning to solving immediate workplace issues. - Calm and decisive during high-pressure or rapidly changing situations. - Collaborative and relationship-driven, with strong communication and stakeholder management skills. - Excited by the opportunity to help shape the physical environments and employee experience of a rapidly growing creative technology company. WHAT WE’RE LOOKING FOR - 10+ years of experience in workplace operations, facilities, real estate, or related operational leadership roles. - Experience leading workplace strategy and office operations within high-growth or multi-site organizations. - Proven track record managing office expansions, build-outs, and vendor ecosystems across multiple regions. - Strong people management experience, including leading distributed or multi-site teams. - Experience partnering with Internal Communications, Employer Branding, or Employee Experience teams to deliver cohesive workplace programming and communications. - Experience developing workplace safety procedures, incident response plans, and operational continuity protocols. - Strong project management skills with the ability to manage complex initiatives simultaneously. - Experience managing budgets, contracts, and operational planning at scale. - Ability to travel regularly between Suno office locations. - Passion for building thoughtful, people-centered workplace experiences that help teams do their best work. Compensation, Perks & Benefits - $200K – $250K annual salary - Company Equity Package - 401(k) with 3% Employer Match & Roth 401(k) - Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options) - 11 Paid Holidays + Unlimited PTO & Sick Time - 16 Weeks of Paid Parental Leave - Creative Education Stipend - Generous Commuter Allowance - In-Office Lunch (5 days per week) Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.